Customer Ratings & Reviews

Set up went perfict delivery on time. Follow up purchase of speaker also went well

We had great service, and Tom was very pleasant and very knowledgeable! We appreciated his assistance and truly his help. Thank You

The agent set up my tv and discovered that my cable box was broken. Because he had done a good job setting up all I needed from the cable co was a new box.

The Geek Squad tech installed my TV with no problems. However, he suggested that I purchase a Roku device that would improve the sound and picture quality. He wasn't satisfied with the operation of the Roku device and took it with him. He said he would return with the device after checking it out. This happened 7/31/25. As of this date, 9/1/25, I still haven't heard from him, David Childs. I have sent 4 email messages and called his number at least twice. I also visited the Geek Squad manager and he said he would have the tech call me. This was a week ago. I don't know what the problem is, but I would like to have the Roku control device brought to my home ASAP.

Came to set up our new TV. Was prompt, courteous, and knowledgeable. Made set up very easy and explained everything. Am so happy with service provided.

Agent's showed up on time very nice friendly. Set-up TV to Cox equipment set my remote control, took time to teach me how remote works

Smooth shipping and installation. Setup was a breeze with Apple TV.

They were GREAT! Showed up on time, hooked up perfect & did more than they needed to do if you ask me. They even showed us how to use our remote so that we understood & we still remember how to u se it. We would use again for sure!

So glad Best Buy Geek SQUAD delivered and setup my new Roku TV. No worries for me this time around. I wish I would have had them when I received my first Roku TV as a gift. Well worth the cost to have no worries.

TV is AWESOME and with Crystal Cleat picture. The geek squid was absolutely the very best we’ve ever had!!!

They were on time, friendly, clean, efficient, and most importantly, effective. They knew what they were doing and asked questions along the way to make certain they were setting up my system the way I wanted it, not just the way they thought it should be. My only issue is that Benjamin suggested additional equipment for me to expand my system. Of course I went into the store and love his suggestions. Okay, maybe it was a good thing...

We purchased a ViZio TV and sound bar on-line. I also purchased the setup and take away services of the Geek Squad. Scheduling was easy and very timely. The two technicians were at our house as agreed to and took care of setting up our new set and took away the old set. All was handled efficiently.

Love the TV the installation was great these guys saved me hours by them doing this thank you

Buying a new TV? Don’t think twice about doing it yourself unless that type of thing is in your wheelhouse. Have the Geek Squad deliver, install and integrate your new TV into your home and your network. Money well spent.

The installer (RJ) did a fine job with the new TV. However, the person who was supposed to come here to remove the old TV called and said he'd be here in 40 minutes. That was Wednesday - it is now Saturday and we still have the old TV.

Agents installed TV on a stand along with sound bar. TV was connected to existing equipment (cable, DVD player and Firestick). The installation went well. Agent made good suggestion about using Netflix.

We recently purchased a 75: LG TV and surround sound system. We decided to have the Geek Squad install our new equipment. What a great decision. The two gentlemen who arrived to our house could no have been more professional and knowledgeable . We are so happy we added this service.

Excellent job by the geek squad people they where very knowledgeable in every aspect

I am overwhelmed and impressed! Chris Watson, my Geek Squad "friend for life", not only did a great, thorough job setting up and explaining the working of the TV, but he brought me a birthday cake! We ate it together while going over the "how to's" of the TV! I am now a fan and loyal customer!!!

Easy to schedule appointment. Professional, friendly, and quick installation.