Customer Ratings & Reviews

set up seemed fine, however, we noticed, a few days later the tv turned on by itself in the middle of the night. Weird. Turned it off. However it continues to turn back on in the middle of the night. I am unable to solve the problem. I am requesting someone come and fix the problem.

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a good job. Many thanks to them.

Great salesman and great delivery and setup for the tv

Geek Squad came out and got tv set up, programmed to remote, and set up apps...very professional and polite.

Well worth the money because you avoid all the headaches associated with setting up the TV. I learned all the features on the TV and how to get to them and how to get back to normal viewing. My agent was very patient and let me try things numerous times. The only thing he didn't know about was Dolby vision and when I brought that up he was eager to learn about it and did so via his smartphone.

Agent got my TV unboxed and set up. He programmed my smart TV. Explained some questions about that set up

Leon and LJ of Maryland provided professional service while imparting product knowledge and demonstrating how to use the features of my new TV. I'm glad that I have Geek Squad membership because of access to experts like Leon and LJ; but most importantly, I have peace of mind and confidence in the technical support I received.

They made it effortless. They came, hung the tv on the wall. made sure everything was working beautifully and did a great job!

Geek Squad did a terrific job setting up my new 65" Samsung television. They reorganized all of my cables and tie wrapped them and they reprogrammed each of my remotes to work with the television, Xfinity box, and the Xbox S that I had. They also configured my Samsung Soundbar to work in conjunction with the television. Everything worked great following their setup.

Very easy to set-up and connect other equipment. Took 2 guys maybe 15 minutes total, It would have taken me at least an hour or two. They calibrated the tv, made compatible with my existing remotes so that was great. Very professional, took extreme care in unpacking tv from box, laying a pad down to collect dirt and debris.

Being senior citizens, new technology is daunting for us. So when we bought our new TV, we needed it delivered anyway so we decided to have the squad come and set it up for us. They were great. Clean and efficient. They connected our set top box, receiver, Apple TV and DVD and programmed the remotes. They were very patient with us and made sure we were good before leaving.

The agents were very very friendly and nice. They set up my TV and answered all of my questions. They were very quick and efficient. They were were also prompt and professional!

Philip did a fantastic job installing my mom's TV. He was kind, professional, patient and knowledgeable. He deserves a raise!

Geek Squad guy knew his stuff! He is was on the ball. Would use them again!

My agent did a good job of setting my TV on the pedestal that I already had. Connected the TV and set up the settings. I don't know where best buy got the fact that I had it mounted, sorry.

The gentlemen that installed my TV did an awesome job !!

Agents came on time as promised, found and suggested best option for us, returned as promised and set up. Very personable, knowledgeable, and we are pleased with results.

The install was done in a timely fashion, with the "old" TV reinstalled in another location! Well done (after all connections were made!)

Dola was the gentleman who delivered and installed my TV. He was great and super helpful. I had called him to follow on connecting my cable remote to my surround sound receiver. Very helpful and knowledgable. I would definitely recommend him to someone using the connect and set up option.

Set up service was great - so fast and easy! No problem so far