Customer Ratings & Reviews

Geek Squad does a fabulous job of installation and what is more important is the great job with explanation. Not being very technical myself, I really appreciated the technician's attention to the details and making sure that I understood how to operate my new TV.

Firstly, I was given the impression upon purchase that two people would be coming as the tv we were replacing, was large and very heavy, much too heavy for one person to handle. I took photos of it and showed the salesperson when I bought the new set.The person who came to set up was alone, and though he was a large man, it still was too much for him to do alone. My husband had to procure one of his workers to come to the house and help take out the old set. I was also NOT sold the HD special cord connector that I would need to use on the new set. The installer knew wiring, and connections, but when he connected the tv, it was playing in black and white and not filling the whole screen. He told us that this would clear up as soon as we get that HD cord connector. It did not clear anything up. Then we called him and he told us that it meant something was wrong with the set and we should therefore return it. We returned it afterward. However I don't think that he was knowledgable enough where the cable connections and tv connections with a VCR are concerned. These geek squad people should be trained with FIOS cable compatability as well as VCR and DVD players which he was not.

Yes, and they did an excellent job. They were done quickly and cleaned up afterward. Helped me get it programmed for my favorite streaming channels and made sure they had answered all my questions.

The two gentleman that came to set up our TV and sound bars, were excellent. They worked with skill, respect and timeliness. They new their stuff and were very respectful, quiet and cleaned up every room before leaving our home.

The 2 guys were polite, hooked up the new TV quickly & hauled off the old one. They took time to show me how to use stream programs using streaming services from my laptop. They were fun to talk with.

The agents connected our TV quickly. They were polite and knowledgeable, We were so pleased with the agents we are hoping to get the same 2 agents to install a ring security system for us.

Amazing experience! Geek Squad know their stuff really well. They set up the TV in no time and demonstrated me with options so I can be familiar with.

The agents connected the tv very quickly and professionally. In and out in no time. I have always had a good experience with The Geej Squad And Best Buy!

Having had great difficulties, as previously described, getting Total Tech Support at the Novi store for my WiFi LapTop, I tried my luck at the Brighton store. I happened to meet the guy in charge of the Geek Squad for that store. When I explained that I had tried to get a Users Manual from HP for a full hour, and never even got to speak to a real person, he was eager to help. Now I have a barely operable printer at home, so that is a limiting factor too. He contacted HP and found the correct Manual. He had it printed for me right in the store, all 64 pages of it! I may still have difficulties figuring things out after I've reviewed the manual, front to back, but now, at least, I have a decent chance of getting something close to the full advantages of this excellent Laptop I purchased on March 21st.

The agents connected my TV, programmed it and programmed so that I could use my cable remote for all controls. They were very knowledgeable and answered all my questions.

The techs moved my TV from the Great Room to my bedroom and set it up. Then they proceeded to set up my new 75" Samsung that I purchased from another supplier and connected it to all my devices and positioned it where I wanted it on the console. Before leaving the very knowledgeable tech made sure it was working properly and showed me ALL about the new remote control and how to use it (that was an accomplishment in itself!). Took all the packaging with them and I couldn't be happier with the finished job. They showed up on time and the whole experience was pleasurable. Thanks!

I had ordered two tvs and wanted the geek squad to install. One of the tv's was badly damaged and they were able to get another with little effort. I had to wait a couple days but the room was not ready anyway. they did a great job in setting up and am very pleased.

After spending your time and money picking out the perfect TV, be sure to hire THE GEEK SQUAD to install everything. Fast, clean and will spend all the time YOU need to understand how everything works. We were so happy with Daniel & Jillian, THE GEEK SQUAD are now on speed dial.

The gentleman who came to set up my new TV (Shawn), was very prompt and courteous. He explained what to expect in easy to understand language!

The tv was delivered in good shape and hooked up effectively. I always have my tv purchases setup by Bestbuy so that we can determine if there are any problems with the tv right away. Fortunately everything was fine.

The installer had the TV up, running and setup faster than I could have got it out of the box. :) Well worth the money!

Great service and enjoying the tv and good Geek service and great support

Knowing I couldn't personally handle a 65" TV, I felt it was my best option. I can't say I was happy with the price but 2 guys delivered and set my whole system up in 30 mins and EVERYTHING WORKS!! Not even a tiny bit of frustration! The guys were fantastic!

The 2 guys that came out and installed my NEW Samsung 55" TV were VERY professional, answered all of my questions on how to use the remote and set up my most used APPS.

These guys were very knowledgeable and went out of the way to make sure I was happy and knew how to operate my tv.