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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 18,772 reviews
  • Rated 5 out of 5 stars

    Awesome Geek Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Matt was awesome. Patient, professional, kind. Followed through to make sure we figured out how to use tv properly. On time and very competent. Outstanding service. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came to set up did a great job. They took my old TV down and put up the new one, They connected it to cable and didn't leave until everything was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing and setting up my TV and were very helpful getting it programmed and answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aamsung 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my wide, 16 ft, living room. Great picture, good sound. we're very happy with purchase. Geek Squad installed professionally and quickly and neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv and soundbar in a timely manner. He programmed everything and showed me the multiple functions of the remote, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the Geek squad installation of our new TV. It would have taken me much longer to set this TV up and it was done in no time by the Geek Squad. They set it up, programmed my remote and hauled the packaging and the old TV away. Saved us time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came before there schedule time with were plus for me. They did great job installing the Samsung tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Saves the Day!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have asked for 2 better installers, they were professional and did an amazing job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service and tech. support.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my Samsung TV online after doing product research. Arranged for delivery and removal of previous TV; date, time, etc. were confirmed and updated every step of the way. Geek Squad technician was prompt, knowledgeable, courteous and instructive. Entire purchase, delivery and setup process was seamless. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great he explained everything to me but he said not to change the picture m

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new smart TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent (Jacob) disconnected all items with old TV, then worked efficiently to install new TV with all connections (DVR,Zvox, etc.). Then explained thoroughly how all this worked! He was just excellent--knowledgeable and personable too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Home Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad do a free home assessment of all my technology. They were great in answering all my questions. They subsequently brought out my new TV and did all the setup, installation, and integration with my computer network for streaming. This is the first time I have used their home services and it was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very personable and knowledgeable and set up my TV and showed me how to use it. They hauled away my old Sony 50" TV. Both were very friendly and took their time answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all devices to TV. They were very knowledgeable and fast. So fast that I didn't think about the questions I had. But Eli said to call if we had any questions or needed assistance again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up early which was great. They were very professional and knowledgeable about my tv. They walked me through everything they were doing to connect all my devices to the new tv. They were very protective of our carpet while in boxing and doing the setup. It was a very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is superb! Great quality picture and easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt sorry I forgot his last name explained all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did a fine job connecting & programming my remote control. It’s working quite well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    48" LG OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech. delivered my 48" LG OLED TV. What an outstanding picture it displays. It can be viewed clearly from almost any angle!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were careful, professional, and knowledgeable. They waited for it to scan all the channels and explained how to use all the functions. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set and removal of old tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was on time and very fast. From start to finish they were in and out within 15 minutes. They set up the new tv and removed the old one.

    I would recommend this to a friend
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