Customer Ratings & Reviews

The Geek Squad is fantastic,!! They installed and programmed the new TV and made sure we were 100 percent knowledgeable as to all of the operations. They answered all questions and demonstrated all functions. They were very professional and friendly and made sure we were pleased

The two gentlemen who set up my TV were on time and efficient. They answered my questions and got my TV up and running quickly.

Matt did a fine job connecting & programming my remote control. It’s working quite well.

Tv setup was perfect and the taught me how to use my new tv! Worth the money!

TV was installled and set up. Agents made sure it was all connected to my WIFI and my laptop computer, Everything was done with care. Very pleased. They also hauled away my old TV.

Great setup. These two Best buy employees did a wonderful job of setup and showing us how to use this product.

Did everything I needed, but the ridicule from the delivery people because I valued my Plasma and had everything hard wired (there were no smart Plasmas when I bought mine) was insulting. Best Buy should let their installation techs know that there are still plasma TV addicts out there, and it was not easy to choose a more modern TV. I like my new TV, but no one likes being judged.

There was a mix up that resulted in three delivery/installation dates before I received my new TV. This was not the fault of the GEEK SQUAD. The crew was on time, efficient, professional, and answered every question I had. When they left everything was clean and orderly. I could not ask for more.

Agents were fantastic! On time delivery and fast setup. They were very thorough and knowledgeable. Did an excellent job at teaching me how to use the remote which I appreciated.

Michael and Sean came from the Geek squad to install our new TV and put the bracket on the wall for mounting. We had several issues with our older receiver and DVR player connecting to the new TV. However, Michael and Sean were very helpful in resolving the issues. We definitely were impressed with their professionalism and knowledge of the equipment. Great job guys!

Well geek squad came out 2 hrs late and couldn’t install my tv cuz the wrong team came out. They were rude, late, and not prepared. A week later geek geek squad sent out a couple guys from a sound advice tv and sound. Those guys were AMAZING! They came in got to work did an amazing job and cleaned up after themselves! I’m calling those guys from now on.

I am unable to lift a TV this size by myself so I needed the TV delivered and connected. The Geek Squad representative arrived at the specified time and was extremely thorough with the installation and instructions for operations. He also took my old TV which was extremely heavy and I was worried about how to get rid of it. It was definitely worth the price to hire the Geek Squad.

The two young men who delivered and set up our TV were very courteous and very fast at getting us set up. They were good at explaining how to use the remote and answering all our questions.

the technicians not only mounted the tv and connected it to my TIVO box but they configured it so my wife could continue to use the old remote to record/replay/sched/delete cable tv shows.

The set up crew was very professional. They were able to do the job efficiently & without problems. They instructed me how to use equipment. Overall, very good experience.

Henry came out and did an amazing job. This is the 2nd time he has mounted and set up a TV in my house. He does amazing work, is quick and friendly. He loves what he does and it shows in his work. He also takes the time to answer any and all questions.

The agent brought 2 of the same model TVs on the same day which were determined to be defective. I ordered a 3rd from the store, different brand and model and he brought that out, set up, and took the old Tv out with him. I couldn't be happier with service,time and knowledge.

Hooked up my equipment and made sure everything worked properly and made sure I understood what to do

Shane was wonderful and very helpful in installing my new tv and hooking it up to my cable box and old dvd player and vcr. He also organized all the cables and wires to make them less seen and out of the way. He showed me how to use the new TV which was very helpful and the service was excellent.

The Geek Squad set up my new TV with ease and care! Very friendly and helpful and they took their time to answer all of my questions. I high recommend them