Customer Ratings & Reviews

It was worth every dollar. The 2 guys came with my purchases and had them set up in no time. They also provided helpful tips to the operations of the TV & Soundbar.

Jaime was excellent!! He was so patient and thorough leaving us steps on how to work the remote. A+ service and attentive to what we needed. Thank you!

Austin and Bailey did a great job. Called before they arrived, got there right on time, and did a great job setting up the new TV while taking away the old one. Helpful and professional throughout. Made for a great experience.

The agent did a great job installing my TV and showing me how to use it. He was very patient with me and explained everything. The Geek Squad has helped me many times over the years.

I was so pleased with the set up and knowledge of our installer. He was pleasant and really knew his stuff. He explained and answered everything.

The two original Geek Squad Service personnel Joe & Marlon were absolutely the best. They were knowledgeable friendly and did a fantastic job on the Double installation of the new Samsun (Superior)4KSUHD-950 Model plus mounting and hook-up of the other T.V. after assembling the new Stand. They took care of both Service orders in one visit. Only recommend Geek Squad personnel.

Bought our first smart flat screen tv. After research we bought a Samsung 50” class 8 smart tv about a month ago. We are still learning but are very satisfied with it. The Geek Squad delivered and set it up. They were very helpful and answered all our questions. Would use them again.

Finest TV I have ever had. Picture quality is exceptional, sound as well. Great size for my bedroom.

The Geek Squad arrived on the right day within the time window and de a very professional job. They spent the extra time making sure I understood the operation of the new TV.

Constantine and Brad did a great job of setting up my TV and connecting my Roku unit. This was the 2nd attempt to set up the Tv VI had purchased. When the 1st appointment was attempted the TV was screen was cracked when unboxed. Some one was suppose to call and set up a second appointment but no one did so I personally went to the Forum store and set up another appointment for delivery of a second TV. When the young men called to confirm the arrival time for the 2nd attempt they knew nothing about the 1st TV having a shattered screen until I told them of this. I feel that it should of been communicated to them what had happened with the 1st appointment. This way they could have made sure that this TV was not damaged as the 1st TV was in a box that had no external damage to it. I had to arrange my schedule at my work to be able to leave the hospital where I work twice. Communication between the first Geek Squad member and 2nd team should have been better. also I felt a better effort should have been made to setup the return appointment should have been made so that I didn't have to drive to the Forum location myself.

Very knowledagble and professional set up. Answered all my questions.

They did a good job of setting it up but little time explaining functions and controls.

I had asked for a time early on their delivery route schedule and they accommodated that request very well. The guys were very quick in setting up my TV, obviously experienced in their job. They cleaned up the little mess that was created. They clearly explained the operation of my TV answering my questions so I could understand everything.

Quick and professional setup. A little pricey but worth it.

tv and installation were great. the tv is excellent except the sound volume is too low

Got their extended warranty while purchasing our new Samsung TV. They did a SUPER job setting it up. So far, all is well.

The Geek Squad members were considerate, capable and helped us by moving our other TV into another room after they set up the new one. We cannot say enough good things about them. They cleared all the packaging debris, left no mess and actually gave us some tips for use! That's a wow.

The technicians did their job professionally with friendly manner and with care

They were on time and so patient with my questions and friendly too. The team came out and set up my new TV and Sonos sound bar. They also set up my Amazon Prime app on it. Then they showed me how to easily use the remote!! The even labeled my Sonos speaker a Girl cave because I told him that TV was in our girl cave! They were so friendly too!!

A third-party installer, but they were super. Neat, Timely. they knew their stuff.