Customer Ratings & Reviews

The tech guys from the geek squad was very knowledgeable and hooked up the tv and showed us how to use the remotes. With that being said, the person did not wear a facemask nor have one on him when i asked him to wear one. So much for best buy and the geek squad protecting their customers from Covid

I had a amazing set up, they were very professional and worked with me to set up my 85in Samsung tv.. And were in and out in no time and answered all my questions. Would use them again in the future.

i could probably have done this myself --in a day or two. the geek squad came in,wrapped the tv, installed it to my devices with no time lost to error. While they were instilling, they talked me through it so well that i might be able to get a lot closer to their time should i ever have to do it again. But if there comes an again, i will probably call them back. that good!

Marcus delivered and hooked the new TV up and was wonderful! Was extremely knowledgeable, friendly and did an excellent job. Didn’t take him long either. Answer all the questions and cleaned up behind himself… That was great! He wore his mask the entire time… Woo hoo! Thanks Marcus.

Henry took excellent care of us. The Best Buy Team that came to our home were obviously knowledgeable and capable young men. They worked carefully and efficiently and are a real credit to the Best Buy organization and were a pleasure for us to work with. They also took the time to share their considerable expertise with us in a way that really helped us get the most out of our new TV. Thank you Best Buy! This was a good experience!

The Geek Squad Members did an excellent job installing the new tv and dvd. They were efficient, pleasant and their instructions to operate the equipment were very clear and they pleasantly reviewed the instructions so I could use the equipment easily.

The tech was knowledgeable. He/they did a very good job.

Very professional. Knew what i was doing when they finished and set up.

The Agents set up the TV and hooked everything up and gave us instructions! The did a great job and are perfectionists!! So happy!!

The technician came to the house put on the foot covers gloves mask very professional very efficient did the job quickly explained everything thoroughly even let me record how to change between the TV in the recorder and Netflix thoroughly informative very satisfied and they are highly recommended

They were awesome and so smart and able to efficiently and correctly install an 85 inch TV over the fireplace!. do not use the third-party option for installation – they were actually terrible

It was worth the $99 to get the new TV all setup correctly. He was professional and very informative. Did not rush. Answered all my questions. Made sure everything was in working order and that I was comfortable with it. I was cutting the cable wires and was not familiar with the smart TV so having someone set me up, was worth the extra money.

I purchased this TV for my Sister-in-Law as w gift & she loves it. The Techs from Geek Squad came in, installed, set it up & went over all the operations of the TV & Remote until she was comfortable with it - They did a great job.

Geek squad were efficient and knowledgeable and fast.

Bad News. The wait time for completion (installation) of the products was waaaaay too long, almost a month from the purchase date. Good News. The Geek squad team (D&D) were excellent. They were professional, courteous, and knew what they were doing. Great job/service.

Willie the installer was excellent, but to charge $199.00 to deliver and set up the tv purchased from Best Buy is ridiculous. That is why I always purchase my TV’s from BB because of their customer service. That has gone out the window. The installer wasn’t even with the Geek Squad, but a contractor.

They were on time, very knowledgeable, and very willing to help me with all my questions! Very polite and pleasant.

The Geeks did it all and were so patience and efficient. They answered all our questions and made sure we understood how to use all the functions of our new television and soundbar.

Our Geek Squad Agent was very professional and helpful in answering our questions. He delivered and set up our new TV and removed all the packing materials.

The Geeksquad technicians were wonderful. They were very professional and handled the install quickly and efficiently. There skill in setup and settings were excellent.