Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 18,772 reviews
  • Rated 5 out of 5 stars

    Exceptional service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my 65 inch Samsung tv, to my home and set it up for me. They were extremely courteous and polite as well as knowledgeable. I felt very comfortable with them and was very impressed. It is a service I would definitely recommend and repeat myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A third-party installer, but they were super. Neat, Timely. they knew their stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mynewTV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech was GREAT. Set up went easy, he was patient with all of my questions (I am 74 years old and not good with anything new). Very likeable person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless process!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly, professional, and made the process seamless. They gave me a demo to insure I understood the TVs operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the installation of the TV and wall mount. I thought they did very well. Very quick, knew what they were doing. Explained to me what they were doing, about the wall mount and things I should know. Setup my TV with the cable box, computer, and internet. Good guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that visited my home for delivery and installation was bar none, the best I've had in a long time. He was professional, courteous, efficient, knowledgeable, friendly, and respectful. Can't say enough good things about this delivery and the results of the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our LG CX tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was setup nicely for our new LG CX tv. Was nervous about unboxing and setting up ourselves given the 75 lb weight. Everything was properly hooked up, and apps setup for use. Takes a lot of the pain of switching TVs away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has been great n the men that came on to install it were great. The tv is very easy to navigate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guy Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who set up my TV was so good. Very knowledgeable and helpful. After he hooked up my TV and checked all the settings he made sure I understood the remote and helped me with my universal remote as well. I highly recommend letting the pro set it up so the settings are done right and the picture is as good as it looks in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delighted

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent technician came on time and set up our TVs in good working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gal who came and set up our new TV was awesome. She really knew what she was doing and told us a couple of times how to work the remote. The TV has great color and we arevery happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our tv was installed a day after we bought it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents weere wonderful. Hooked up our tv and explained everything to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did their job professionally with friendly manner and with care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and Clear

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was excellent. Being seniors with no technical savvy we needed help understanding operations of our new TV. His demonstration was clear and easy to grasp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad arrived on time and set up my tv qu

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Tge Geek Squad was friendly, professional and showed me how to use my tv after they set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Provided Wonderful Service and Set-Up!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric and his associate were very thorough and professional. Asked and answered questions when needed. Provided advice on speaker selector set-up. They seemed to go above and beyond to helps us with our set-up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome! Set everything up and made sure it all worked!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my new TV and connected all components, ensuring everything worked. He also moved and installed my existing TV in a separate location. He was professional, friendly and meticulous, highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up the big screen TV and ensured we were able to connect to our wireless and download and view all of our applications. They were both very cordial and efficient and took away all of the packaging material. We will use the home delivery service again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek squad guys had my 65” Sony tv carried upstairs and hooked up in record time

    I would recommend this to a friend
Sponsored