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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 18,776 reviews
  • Rated 4 out of 5 stars

    Geek Squad agent gets the job done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so nice and worked in a timely manner. He delivered, connected tv to other devices, and took us through the many features available on the tv. Geek Squad had called and changed our appointment to arrange for the pickup and disposal of an older tv. The agent knew about the pickup but not that it was a big heavy tv. A tense moment but he handled it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician listened to my issues and effectively responded to my needs with the recent TV purchase. He displayed the technical competence and knowledge to correct the issues I was having with the TV. The technical expertise is top notch, and I would recommend the technician of the Geek Squad to anyone. Thanks for a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very polite, effective and instructive techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed Netflix and my computer to TV's. great help for this senior who is NOT tech savvy. Also supplied advice as to other computer questions /concerns. Super polite and patient. Thanks and LOVE the Geek Squad Vans!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JanH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carter and Chris setup tv on cabinet and connected additional device. Appreciated the care they took removing my old tv and bringing in the new one. Great customer service skills and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer called in advance as promised & was on time. He installed the tv & connected to tv service, bluray, soundbar & home network. He didn't leave until we were satisfied that everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad members.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great excellent job for both guys. Would recommend this service to any one needing this service. thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very professional. Geek squad setup surround sound for my entire home. Tool the time to show me how it all works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian Herring did our second install and was wonderful. He did so many extra details that he did not have to do. His knowledge was also very valuable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer servive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oue agent was very skilled and completed the job, we felt confident the job was copleted right and to the customer's satisfaction. Kudos to Steve

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christian and Joseph were great. I am not as tech savvy as I would like and having the geek squad not only mount the TV but program it was worth the money. Even with the knowledge level there were a couple of issues that they dealt with in a few minutes. They handed me the remote and gave me instructions and I was set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - TV Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would never purchase a TV without the Geek Squad protection plan which includes installation of the TV. We had an incredible experience at the Murrieta CA store and our Geek Technician, Mike Vanderslice, is top notch. One of the most professional technicians we have EVER worked with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation service was the best! The rep called fist and was very professional and efficient! I would recommend him for sure. He called the office regarding a needed change in the install request, it was seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up my new TV did so very efficiently and did things I would have thought of. They also addressed any other tech questions/issues I had. I only wish I had thought of a few more while they were here. Definitely worth the small fee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricardo and his coworker took the time and attention to detail making sure the installation was completed correctly and met my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of setting up my 55” tv including removing the huge, old tv, assembly of tv stand, adding sound bar and wire management. Quick, clean and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Unboxing of 65' TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were respectful and courteous. The appointment was simple since I didn’t didn’t have Xfinity equipment at the time. Excess materials removed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was the Best and very Knowledgeable !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were polite and very knowledgeable , showed me all the functions and set up everything ! Well worth the cost !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who came to set up our tv was awesome. He was very patient and showed us how to use the remote for the t.v. We also had speakers from our old tv and he showed us how to use them with the new t.v. Awesome service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the tv and its installation were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv and installation were great. the tv is excellent except the sound volume is too low

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agents did a great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and made all the connections. They were quick and left everything in perfect condition. Job well done.

    I would recommend this to a friend