Customer Ratings & Reviews

Keith worked us into his schedule the following day to complete the set up and the time estimate was 15 minutes but took over 1 and a half hours, He was courteous, extremely helpful, and persistent in establishing the proper TV hook up involving Comcast. We are grateful for his help.

I never have a tv mounted. I have a 3 tier stand and thats where my tv sits. Geek Squad was professional and installed my tv perfectly. They also, installed my tv quickly.

The Geek Squad did a great job delivering, mounting and setting up my LG TV. They then cleaned up everything and even hauled away my old TV. Gaspar was terrific!

Set up with great set up the TV remove the old TV all the boxes very convenient especially for me who has a bad back

As first time buyers of a flat screen, smart TV my wife and I would have been very overwhelmed but the Geek Squad made it super easy. We are extremely happy with our new TV.

Friends in Texas had their TV mounted over the fireplace and said Geek Squad is the best. I found they are! Perfect installation of TV over the fireplace with the right mount! Wasn't easy, but having them do it was easy.

The technician was totally knowledgeable and very professional. He set up my set and addressed all my technical issues. My wife and I were very happy with the service.

The agents made all required devices. They cleaned up all of the packing. Said someone would pick up box and packing but heard from none. Put in local garbage.

At first we thought this tv was too big for our living room, but when the team set-up the tv we were in love. The picture is clear and the sound is perfect (we did purchase a sound bar). The installation team was top- notch.

The guys were great in setting it up and explaining the remote.

The Agents delivered on time & in house Geek Squad did the Set Up which was great !! They also explained the set-up & how to work the TV & hand controls

Professional, knowledgeable, patiently answered all our questions until we were comfortable operating new TV.

Js. set up my t.v its on a stand they downloaded all my apps

The gentlemen who set up the television were fantastic. Jordan and Isly(?) explained how to use the tv correctly for someone who is vision impeded.

Installed and set up completely. Made sure to check everything and verify with me.

Service took over an hour to get working. After he left all worked great. Four hours later the device turned on but got the wrong input, the sound bar came on but no sound. Not satisfied with the products and would never recommend the tv or the myharmony remote to anyone. We wanted a tv that any idiot could operate. I hope we are above that level, but we are unable to operate it. We were told by a salesman that it could run a certain app but later found that it cannot independently run it by itself. Your sales help need to be more clear. The remote is very complicated. So many buttons and options that it takes going to a class to figure how to work it. It was supposed to take up to 45 minutes to set up. It took a professional almost double that time. We were charged for setting up the remote and for helping with Pandora. When he got here I had already figured out Pandora but we were still charged for this part of the serves. Why would any pay for a tv the required training to use. Not happy with this. What is a person to do to get this stuff working so that it will simply work every time? I thought the geek that came out did ok but is there a class on how to turn on a tv? He explained it but nothing he said worked. I can recommend the geek but I cannot recommend Best Buy.

the service pro was good, it took a while to set the apt.

They set up the TV in a short time, They also went thru twe options that are available with my TV. Both of them were knowledgable on the product they set up

The two gentlemen that did the installation and setup were friendly and very professional. Great job!

I recommend other Best Buy customers to let geek squad to set up TV and also Connect your TV. I recommend friends and family to do the same. Very professional and polite…. Thank You, geek squad