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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up our TV, sound bar and DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our TV, sound bar and DVD Player. They were very efficient and explained everything and made sure we knew how to work everything. The crew was fun to talk to and they really are good at their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery service. Carried up stairs !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were considerate with shoe covers before they entered the home and carefully hooked the new tv up to the proper things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek squad delivering and setting up our me tv and sound bar and showing how to work them was great. the guys were also very knowledgeable and patient answering the any questions we had. They took out our previous tv to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my new LG 2021 TV. This is my 2nd LG TV. Great picture and great sound. You don’t need a sound bar. Geek Squad made the process so easy for me. They also explained how to use the remote. All I had to do was enjoy my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and hooked everything up and programmed my apps. They were very nice and extremely helpful with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does an amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing experience! Geek Squad know their stuff really well. They set up the TV in no time and demonstrated me with options so I can be familiar with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake and Jon were excellent. On time and very professional. They took their time to explain everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the Geek squad installation of our new TV. It would have taken me much longer to set this TV up and it was done in no time by the Geek Squad. They set it up, programmed my remote and hauled the packaging and the old TV away. Saved us time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for straight on viewing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for straight on viewing. Picture is really foggy if looked at from the side. Easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers removed the 11 year old tv and followed up by installing the new smart tv along with all of our accessories. They answered all of our questions along the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they came they mounted the television and all equipment that came with it and made sure I understood and they set up the remote before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set the tv up, answered all my questions and explained how things work with hearing aids. Also, he was very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad contractor did a great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor was prompt, knowledgeable and polite. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gal who came and set up our new TV was awesome. She really knew what she was doing and told us a couple of times how to work the remote. The TV has great color and we arevery happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely, Thorough and Friendly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As above: they were on time, they totally re-arranged the birds-nest of wires - no problem whatsoever. everything was working when they finished however, they never appeared to be on a tight schedule. Their attitude seemed to be "your our customer and we want you to be comfortable and knowledgeable". What more could I ask for?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were efficient and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad provided great service. They worked quickly, very thorough and kept me informed when they were on their way, unlike the third party contractors who came the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of the new television went well, but had to wait until I got my cable box so I could enjoy my new TV. I now have my cable box and all is well. Geek Squad always comes through for me. I call them often concerning computer issues and they always resolve my problem. So grateful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed A Little Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordinarily I enjoy installing my audio and video equipment for myself. I really don't have very elaborate setups. But my new 65" TV is just a bit too much for me to handle alone. The BB installation crew was fast and courteous, proving that "practice makes perfect".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service I

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a Geek Squad booster and the guys who delivered and installed and connected my tv to my Bose Lifestyle system did so expertly and professionally leaving nothing to be desired. As usual, I was very favorably impressed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installed with ease

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to deliver and install a new TV. A third party installer was used. He called and arrived earlier then expected and set up was quite quick and easy. The only issue was that the sales man had put in to have a 2 man crew come to remove my old TV and only one guy showed up, that's why I didn't give a 5 star review. He was able to remove the old TV by himself with my help, so all ended up going OK.

    I would recommend this to a friend
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