Customer Ratings & Reviews

Very knowledgeable and friendly left the house as clean as when there showed up

The installation was perfect. 5 out of 5. Good communication with expectations.

Quality set up. The installers we on time, friendly, and competent.

Geek Squad had the TV set up in less than half an hour. It would have taken me many many more hours. They also explained the features that I was most interested in. They know their stuff,

The agents were very knowledgeable and polite. They set up the TV and sound bar. It all worked well.

The agents did an excellent job of mounting my TV to my wall, professionally and quickly. So far, it's staying up perfectly, even when my 2 cats go up to it and place their paws on it for a closer look. Great job!

The two gentleman that came to set up our TV and sound bars, were excellent. They worked with skill, respect and timeliness. They new their stuff and were very respectful, quiet and cleaned up every room before leaving our home.

The agents were very prompt and efficient. When I found that I had problems in understanding how to work everything about my t.v., it was very easy for me to schedule another appointment for explanations.

The 2 gentlemen were wonderful. They went over and above their instellation duties. I would reccomend them to anyone,

Firstly, I was given the impression upon purchase that two people would be coming as the tv we were replacing, was large and very heavy, much too heavy for one person to handle. I took photos of it and showed the salesperson when I bought the new set.The person who came to set up was alone, and though he was a large man, it still was too much for him to do alone. My husband had to procure one of his workers to come to the house and help take out the old set. I was also NOT sold the HD special cord connector that I would need to use on the new set. The installer knew wiring, and connections, but when he connected the tv, it was playing in black and white and not filling the whole screen. He told us that this would clear up as soon as we get that HD cord connector. It did not clear anything up. Then we called him and he told us that it meant something was wrong with the set and we should therefore return it. We returned it afterward. However I don't think that he was knowledgable enough where the cable connections and tv connections with a VCR are concerned. These geek squad people should be trained with FIOS cable compatability as well as VCR and DVD players which he was not.

The Geek Squad, in particular and not the subcontracted technicians, were the heroes with installing and connecting my equipment. Explained how it worked in plain english. Good experience and were quick and effective.

They did a great job and it was done in a timely manner.

Knowledgeable, personable and effecient. Great tecnician and installer. Done correctly and quickly, no mess left behind either.

set up was great. the geek squad were very nice and helpful left things neat. took empty boxes with them.

The techs did for me what I could not do for myself. It's a huge TV and I couldn't have done the job by myself setting it up. Glad I spent the money for the in-home setup!

James Alford, Geek Squad, did an outstanding job of installation & explanation of the setups, remotes, and options available. Very professional. Cleaned up & took packing boxes.

on time and they knew what they were doing. Very professional and went through some of the technical aspects.

Amazing experience and best of all, it was super quick! Delivered installed and set up in 30 minutes.

Having had great difficulties, as previously described, getting Total Tech Support at the Novi store for my WiFi LapTop, I tried my luck at the Brighton store. I happened to meet the guy in charge of the Geek Squad for that store. When I explained that I had tried to get a Users Manual from HP for a full hour, and never even got to speak to a real person, he was eager to help. Now I have a barely operable printer at home, so that is a limiting factor too. He contacted HP and found the correct Manual. He had it printed for me right in the store, all 64 pages of it! I may still have difficulties figuring things out after I've reviewed the manual, front to back, but now, at least, I have a decent chance of getting something close to the full advantages of this excellent Laptop I purchased on March 21st.

I had a Geek Squad member, Trent, hook up my TV with all of my components, including Alexa. He was prompt, knowledgeable and spent time explaining how to get the maximum use out of my system. This was especially challenging considering some of the components were older and Alexa is the newest.