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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service is always competent, on time, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents delivered on time & in house Geek Squad did the Set Up which was great !! They also explained the set-up & how to work the TV & hand controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job delivering, mounting and setting up my LG TV. They then cleaned up everything and even hauled away my old TV. Gaspar was terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and delivery team was amazing. They delivered during a wind storm and made it in time. They were helpful, did a great job and were very professional. I was very pleased with their service and professionalism,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast and done correct.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech knew just what he was doing. Added on internet. The tech did the best I had ever had. Could not believe how fast he set up thew TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all applicable devices in a very professional way. They explained how everything works and took their time doing it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two men set up my tv and patiently showed me how to use it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough, professional and kind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was so professional and very helpful in explaining to me how to work my device. Most younger people do not have much patience with us elderly, he was kind and thorough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Miguel and Mr.Joe were the people who came to install my T.V. They were so professional. Mr. Miguel called me the previous day and confirmed the situation as he did not want any surprises. Next day he called me again and gave me a time and reached exactly at the same time as updated. They made sure they covered their shoes so that the floor does not get dirty. Upon my request they got the installed 85 inches T.V. down so that I could make my adjustments as needed.They were very professional and knew what they were doing. Hats off Mr.Miguel and Mr. Joe for the outstanding C.S. Employees like you guys are keeping business running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys are the best of the best! I am old and new technology confuses me. The were very patient and explained the new remote and set up the sound bar and blue ray player and how it all worked harmoniously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Had three TVs installed over four weeks. All Geek Squad service (phone and in-person) was excellent. First two TVs died, third was a different brand, but everyone was responsive to the issues and provided great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a 75: LG TV and surround sound system. We decided to have the Geek Squad install our new equipment. What a great decision. The two gentlemen who arrived to our house could no have been more professional and knowledgeable . We are so happy we added this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were GREAT! Showed up on time, hooked up perfect & did more than they needed to do if you ask me. They even showed us how to use our remote so that we understood & we still remember how to u se it. We would use again for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Geek Squad service, response, and pat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of setting up and optimizing all of the capabilities of our new tv. More importantly, they answered all questions and never indicated that they were in a hurry to leave until we were satisfied. They even responded a few days later with a visit to help with some confusion on our part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rocks. They set everything up quickly and took time to answer questions and show us how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made all required devices. They cleaned up all of the packing. Said someone would pick up box and packing but heard from none. Put in local garbage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed a streaming service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek service was timely and on time. The person doing the install was knowledgeable and took the time to explain what he was doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV the installation was great these guys saved me hours by them doing this thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were very knowledgeable, patient with an old lady (me), and always professional. They had my new TV hooked up in a jiffy, and explained everything to me. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job! Installer was precise in his work and explained step by step what he was doing Thank you.

    I would recommend this to a friend
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