Customer Ratings & Reviews

Initial tv unboxing and set up took no time at all even though I though the cost for the service was a bit over priced. However, installer said that my sound system was not compatible with my new Samsung tv and left. After doing my own further research and talking to a Magnolia Best Buy representative who had over30 years experience, that was not the case. So following his advice I requested that the Geek Squad return to complete the sound setup since I had already paid for the service. Took the tech over an hour and several attempts but was finally able to find the correct connection to finish the job.

Very knowledgeable and friendly left the house as clean as when there showed up

The installation was perfect. 5 out of 5. Good communication with expectations.

The 2 Geek Squad guys came last month to install my new 32 inch Smart TV, explained how it works, took away my old 20 inch TV,they were very nice and helpful Sue

This was the first time we had the geek squad install (it will not be the last) these 2 guys were great. You should put away the books and guesswork on the setup and have these guys do it for you. Can not say enough good about them

My wife tried to talk me out of hiring the Geek Squad to deliver and set up our new TV. I promised her she would be glad that I did this and boy was I right. Hamilton from the Durham NC Best Buy delivered the TV, followed all of my wife's OCD COVID restrictions and did a perfect Job installing and setting it up for all of the "extras" - better than perfect. Hamilton even stayed around to check our other TVs from Best Buy - that I set up myself - but Hamilton was able to add features of which, I was unaware. Also, I am a huge COSTCO fan but realize that if price is not your biggest issue, Best Buy and the Geek Squad give you that extra quality at a great value.

Bree and Ramon were professional and extremely knowledgeable. They moved 1 tv and set it up. Then they installed my new tv.

The agent from Geek Squad was able to set up my TV properly and connect to the headphones and DVD player I bought. He was very professional, friendly and definitely knew what he was doing.

The agents were professional and courteous setup the tv and everything worked perfectly

They accomplished in minutes what would take me days. When installed, they repeatedly did “show and tell” so we were confident of the operation. I would suggest they have a few common parts such as cables for sale on the truck.

The agents delivered and set up the big screen TV and ensured we were able to connect to our wireless and download and view all of our applications. They were both very cordial and efficient and took away all of the packaging material. We will use the home delivery service again in the future.

I love my new Sony TV and the Geek Squad set it up with care as if it was their own. They patiently showed me the features on the remote and how to use my new Sony soundbar and DVD player. No Complaints!

The agents arrived at specific time agreed upon and connected the supplemental devices without issue. Agents were patient and thoroughly answered my many questions. Highly impressed!

This 65 inch Samsung Tv is fantastic. The picture is quite clear and crisp. When watching you feel as those you are part of the movie, etc. Amazing! However I could not give it 5 stars because the sound is skipping and pausing whenever I turn it on. It occurs throughout viewing experience. The Samsung sound bar has been replaced as well as the TV itself and this pausing behavior is still happening. It is very frustrating! I love the tv but now am exchanging it for another comparative brand: LG C2.

They were the best. So helpful and pleasant. They answered all our questions and were very professional.

Why did I ever struggle in the past? This was the best way to handle the tv. Once again the Geek Squad provides incredible service!

Excellent service The Tec knew the job at hand and took care of it.

John Wendorf was exceptional. He was personable and efficient. We were very impressed with his service.

The tech team delivered my TV and DVD Blue Ray device, set up the TV snd connected all associated electronic items, assuring all worked properly.

The two Geek guys managed to set up the TV without making any mistakes.