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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 18,772 reviews
  • Rated 5 out of 5 stars

    Sensei Baker

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was awesome he set up our tv and was able to answer any questions we had about it. We were impressed by his knowledge and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and Knowledgeable. Showed up on time and cleaned up all of the packaging when done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two installers were here on time, very polite, professional, worked together and knew exactly what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek aquad mounted the TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thr agents were informative and knowledgeable. They mounted television and did all the set up. They also answered all are questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Picture quality is perfect. It looks like the actors are in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up the new tv and sldo programed our remote. They were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech delivered, unpacked, and set up my new TV in short order. He then took the old set and packing material when he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He is very efficient in servicing what I needed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandan does a GREAT job!!! He is very knowledgable, pleasant and patient!! I am going to enjoy my special lights and having my TVs working properly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy total tech Great service provided by total tech. Absolutely loved it and it’s worth purchasing honestly. No hold times for calling total tech as well but definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service setup of my new tv was very professional. It did not take long to get it out of the box and setup in no time. Very professional. Explained a few things in order to understand how it worked. Love my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad notified me when they were coming and arrived on time. Went about the installation, gave me instructions, and and answered all of my questions. Did not leave until I felt comfortable with the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and knowledgeable, the team answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They also took the time to show us how to use the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our tv, which included moving our tv stand and connecting all the extras. They were very patient with us and so appreciated this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job setting up my tv and connecting everything. They answered all my questions. Worked quickly and arrived when scheduled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung 85 inch with receiver and blu-ray...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    daniel was our tech who serviced our home.. he was amazing ..he was thorough and very detailed and took the time to explain how to use everything we purchased to the fullest...very professional and polite...an excellent experience...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Terrance) helped with TV and DVD conne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrance came on time and showed me how to attach device to TV so that I can play my DVD’s and Videos. He also checked my cd player. Excellent service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Persistance

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial tv unboxing and set up took no time at all even though I though the cost for the service was a bit over priced. However, installer said that my sound system was not compatible with my new Samsung tv and left. After doing my own further research and talking to a Magnolia Best Buy representative who had over30 years experience, that was not the case. So following his advice I requested that the Geek Squad return to complete the sound setup since I had already paid for the service. Took the tech over an hour and several attempts but was finally able to find the correct connection to finish the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks Squad guys are efficient & well trained.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my t and connected it to my cable. Then I was given extremely helpful operating tip. The TV is great, and the agents are an asset to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my tv and moved the one I was using and connected it. They were very good and friendly. I was very happy with their excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up TV quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of hooking our TV up. Called to let me know when he was coming and was very efficient. Walked us through the steps and made it as simple as possible!!

    I would recommend this to a friend
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