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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV installation was superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon did a great job installing my new Sony 4K 49-inch TV and soundbar!! Very friendly and knowledgeable!! Answered all our questions and showed us how to use all the features. Cleaned up all the packaging!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents quickly put together my TV stand, connected up my TV, and showed me how to work everything efficiently. They were knowledgeable and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff Deserves 5 Stsrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff of the Geek Squad did a fantastic job delivering and setting up our new LG TV, speaker system and remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan from Geeksquad was very professional and personable. He certainly knew his stuff! Ryan spent the necessary time to set up 2 TV's and go over everything with me. I would highly recommend having Ryan from the Newington, NH store handle your needs! Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Provided great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and did a great installation job .Attached the external devices and made sure that everything worked properly. Cleaned up everything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very professional, efficient and friendly. They did a great job explaining everything and showing me what I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install if you want the job done right. A li

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were efficient and knowledgeable and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were quick and did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up. My TV and connect the devices did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that came out were very professional. They installed the system and showed us how to operate everything. Answered all our questions and cleaned up after themselves. I would highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning TV. Bold, vibrant colors. Great sound. Installer was a nice guy, did it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work by the associates.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates assembled the unit, made the required connections, set the input labels according to what was available, and made sure everything worked OK -- they were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV as well as all of our components. They went the extra mile to work on are Sony TV box to get it set up as well I was very impressed with the time that they spent to make sure everything was working perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tchnician was fast and very skilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived promptly, on time. Geek Squad technician was very knowledgeable and new what he was doing. Very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is how service is performed, job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond expectations. As a former service manager I could only wish to have more people like this gentlemen. He exuded confidence from arrival through to wrap up. I observed every move he made, watched how he worked around issues, observed his determination and perseverance as he hit snags in the process. End result, I've never been happier with my home surround sound system and I owe it all to your technician. This gentlemen is a keeper, don't let him slip by you, if he does let me know where I can contact him. There aren't many of his makeup left! BTW, there are two service tickets, all involving setting up my system. All that I have said here carries over to the other service ticket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional team of installers that installed the TV quickly and safely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs arrived on schedule and promptly began installation of my equipment. They determined the new cable box was defective, but were able to obtain the result I desired without the new box,which I returned to the cable company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bright and great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful with quality bright picture. I love my new tv and it’s the perfect size for my room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was terrific! He was punctual, knowledgeable, informed me connection was not a good one and how it should be taken care of and what I needed to get the job completed. I had him return to do the rework. He again did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my 75 inch Samsung television and remainder of the home theater components in no time and made sure I was comfortable with every aspect of the setup. They even updated the devices and made sure everything was perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs were very good and set up tv in timely manner. I don't know what I would do without Best Buy

    I would recommend this to a friend