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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 18,776 reviews
  • Rated 5 out of 5 stars

    They were quick and extremely helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job so happy I decided to opt for the install. TVs were too large for me to be able to hang myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Picture quality is perfect. It looks like the actors are in the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up the new tv and sldo programed our remote. They were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my Television and connected all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid job by the squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my new TV, speakers, and home theater setup all installed by the Geek Squad. I'm usually pretty cheap and like to do it all myself, but I'm glad that after spending all the money I did on the products that I had professionals install it. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV with associate

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV on our TV stand and downloaded the apps that we needed he was very excellent and what he was doing and knew a lot about what he was doing very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond to make sure your

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were true professionals! Set up didn't take any time and they showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Worth It

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid the extra money to have the Geek Squad deliver and setup my newly purchased TV. It was worth it! Two members of the Squad arrived at my house during the scheduled time frame. They were vey courteous, knowledgeable, and patient in answering all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not have done it without them

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the TV and the 6 other components that needed attaching to it takes expertise which we do not have.It also takes strength and agility to accomplish their job. The young men were polite, knowledgeable and completed the work I felt, in record time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came as promised & installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV does everything as advertised & more - Listening to radio on a Roku App right now & it sounds great - No need to add a soundbar because the sound is so Hi Fi stereo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very helpful and connected all devices and even put in needed passwords to be sure TV was ready to view. Very friendly and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very professional and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service technicians were very professional and helpful. Answered all questions showed us items we didn’t know could be done with new TV:-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    catwat

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with best buy from salesman to the installing tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my tv and hauled old one away-GOOD!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv VERY NEATLY along with moving an older TV to another room ___ GOOD work all around!!!! We later called one of the installers for some program info. He was very cordial in his response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend signing up for Total Tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the yearly fee, installed dash cam in my car and retired my home theater and so that it’s super efficient and presentable now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad moved 1 TV to a different location and reconnected it. They then installed the new TV and worked with us to understand how to use all the features. They were very patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad with a smile

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the TV delivered and installed by the Greek Squad members. They kept me informed, came at the time scheduled, and performed all the services requested/ordered/expected. We're glad with our decisions and happy with the experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Got right to work. They had to work in very cramped space(hard to place the tv and get to the back to make the connections) and never complained. I do wish they had been able to make a connection with the sound bar that would allow me to operate the volume through the tv remote. 3 remotes is to much. Once again the lack of access!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service - they know their stufff!! Promptly came to home & was so friendly & was so appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is courteous and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unboxed and setup the TV quickly. They had it running with my cable provider and gave me a run down on how it works. They then picked up all the wrapping and plastic and left with everything neat and tidy.

    I would recommend this to a friend