Customer Ratings & Reviews

The Geek Squad agent came to our house and helped us get our HD TV on the right setting and explained how to use it. He was very nice and very helpful.

This service is critical and so easy especially for my parents who would struggle to lift this large TV, and struggle with set up given they aren't great with technology. Definitely recommend getting installation and even removal of old products at the same time!!

I like the all in one smart remote, but if you happen to buy something new, or to replace an item, you most likely would have to pay for someone to come out and reprogram the device. Sometimes I get a delay from device when I turn off my TV, and sometimes it takes as long as 10 mins or so to turn off. I worry about on how long that takes. It just might be my projection TV.

the agent was perfect and efficient and prompt and explained everything

Very professional installer and on time! Well worth price. It would have taken me all day to do set up. Got right to work and got TV set up with other components in a timely manner.

Our installer was great, was on time and very professional. He answered all of our questions.

Geek Squad delivery and set up is always on time, friendly, efficient, and professional. Technicians show me how to use my appliances and devices, and demonstrate features.

Geek squad guys did a great job installing, however we were surprised that we had to pay extra for the power cord to be put in the wall. The guys promised follow up e-mails with tips and phone numbers. Nothing arrived. We called and found nothing but frustration with Best Buy's customer service. Letters were written, still no response. Terrible customer service!

The third party contractor arrived around the time we had scheduled. He was extremely nice and professional. However, they clearly underestimated the job because they only had one person come. The technician could have definitely been more efficient with a second person, but they set it up perfectly fine nonetheless.

The Geek Squad agents did an excellent job setting up my TV, they explained everything clearly and precisely and they were very professional. I was completly satisfied with my experience.

Outstanding. He was very professional and prompt. He arrived on time and answered all my questions and did a great set up.

The agent connected my new TV and was very professional and helpful. Thank you for your efforts in this matter.

This service was incredible! Anthony and Jared were professional, knowledgeable and patient. Did a great job setting up our Smart TV, and educating us on how to usecit.

The Geek Squad set up our new TV and Soundbar. The were pleasant, knowledgeable and explained the operation of both in detail. Spoke to us and asked if we understood in a pleasant way.

guys showed up on time. worked effeciently. Cleaned up afterwarsds.

The Geek Squad never disappoints. Steven, and his colleague (I forgot her name) did a great job. The set up went very smoothly. I

The Geek Squad mounted our new TV on the wall and remounted our old TV in a different location. They were pleasant and efficient. The only reason I rated the job a "4" instead of a "5" is because when mounting our old TV, they must have touched the screen along the edges and left these smear marks which I haven't been able to remove. The good news is that they don't show up when the TV is on.

Great TV-- LG Geek Squad guy was very helpful. Nice

The agents assembled the tv cabinet and then connected the tv to cable and also our surround sound. They explained the functions of the tv & remote

Delivered my new tv, set it up, tolerated my forgetting my password, showed me basics. Very happy with the whole thing.