Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 18,772 reviews
  • Rated 5 out of 5 stars

    fast service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    chris setup the tv quickly. got everything synced. saved me a lot of time and headache! lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service. Explained everything in detail.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, was very polite and patient explaining l the functions i wasnt familiar with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job tying the tv,reciever turn table and dvd player together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient and polite!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered ontime. Installation was done quickly. Helpful suggestions for operating the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful in providing information and explanations to help me understand the process they were following to set up my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV perfectly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very approachable and friendly. They worked quickly to install the TV and made sure there were no malfunctions several times! My TV looks great in the living room because the agents worked very hard and amazingly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very professional

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time and set up the new TV. He even offered solutions to prevent another cat-astrophe. The first TV was broken by one of my cats. He also removed the old TV. He made sure that everything was synced up. I was very happy with the experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FINALLY THE GEEK SQUAD GOT TV INSTALLATION RIGHT

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents who last came to my home got my 55-inch QLED TV installation right. The first two were limited because my DIRECT TV equipment needed an update. Second two that came out had shoes covered when walking into my den and started by checking out exactly what they needed to do, organized their tools accordingly and then explained totally what they were going to do and explained as they went along. They assured me confidently they were gong to have everything set up properly and I could relax and leave the task up to them. AND THEY DID EXACTLY WHAT THEY SAID THEY WOULD DO.; leaving cords neatly wrapped and my den clean and neat as they found it. I WAS SO VERY PLEASED WITH THESE TWO TECHNICIANS THAT IT MAKES ME WANT TO,PURCHASE MORE ELECTRONICS AT BEST BUY. When I do buy more things, I will wait longer just to have these two Geek Squad techs come again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help for the old and infirm.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went the extra Mile in getting my 65 inch TV up an running. To big for just me to handle by myself. They gave me tips on operation. I should have included a sound bar with set up. Set itself sound is weak

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friends in Texas had their TV mounted over the fireplace and said Geek Squad is the best. I found they are! Perfect installation of TV over the fireplace with the right mount! Wasn't easy, but having them do it was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and did a professional job setting up and programming my new TV. And did a great job explaining the way the tv and remote works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new A/V System

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Hookup of my home entertainment system. The Geek Squad Agents were very professional and informative. The Agents answered all of my important questions concerning my new Home Entertainment System.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having total tech-support makes it very affordable when you don’t have anyone to do TV hook ups and wall mounting. Outside of so many services that come with that I was completely happy with my TV set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek aquad was fast with the instillation of my tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent geek squad was very fast with the instillation of my tv friendly and considerate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always the best when you get the Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I ever struggle in the past? This was the best way to handle the tv. Once again the Geek Squad provides incredible service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV Delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG TV was delivered, unpacked and setup very professionally. All my questions were answered and I was shown how access my programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivered and installed my tv. They were thorough and careful during installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek squad service...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up my TV and explained many of the features. They also hooked up mu current surround system using a HDMI adaptor. The agents were polite and considerate and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent wa very friendly, knowledgeable and professional. He installed new TV and showed us all the features and explained how to use them.

    I would recommend this to a friend
Sponsored