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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad agent installed my TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new TV and was very professional and helpful. Thank you for your efforts in this matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad guy was excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was excellent. He set up my TV and did a great job of explaining things to me. I had a couple of general questions about other TV's and he answered those also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad will here as scheduled. Did a great job and setting my TV up and showing me how to use. Did have to call in with a question later, because I forgot everything we talked about. Very friendly to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was made and was handle with care. Personal was very curtious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we added the Geek Squad delivery/setup. The guys were friendly and respectful. They worked together efficiently and before we knew it the tv was all set. The guys recommended the Logitech universal remote to replace the 4 we would have to use and we do not regret the decision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up and intall

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech Stayed extra time and moved another tv for me and then helped set up other devices...great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth and easy installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and set up of our new TV was done flawlessly. Installer was knowledgeable and very personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed A Little Help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordinarily I enjoy installing my audio and video equipment for myself. I really don't have very elaborate setups. But my new 65" TV is just a bit too much for me to handle alone. The BB installation crew was fast and courteous, proving that "practice makes perfect".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected install Direct TV Box

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size for living room and good quality television set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Sony TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated version of the tv I purchased from Best Buy 9 years go. I am very pleased with this version, as the color and the detail is an improvement from my old set. I am very loyal to Sony televisions, and this version has lived up to my expectations, I also paid $1000 less for this version than the one I bought previously, so this is a win-win for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad removes frustrations

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. For our limited knowledge of setting TV up ourselves, so worth having Geek Squad doing it all for you. Took care of programming TV to our U-Verse remote as well. We've run into issues before so It's worth every penny to have Greek Squad handle it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV installation from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad associates did an excellent job mounting my Sony TV on the provided Sanus stand. They also wired it into my existing home theater audio equipment and set everything up. It was a thoroughly professional job and I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tchnician was fast and very skilled

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived promptly, on time. Geek Squad technician was very knowledgeable and new what he was doing. Very happy with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Geek Squad installed and connected my new TV quickly and expertly. They also moved the old TV to a new location and installed and connected it with the same efficiency as they did with the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used Geek Squad prior to purchases to give an in home consultation.. We were so glad we did. We bought a larger TV and other equipment based on his analysis of the room size and position of TV. We also used Geek Squad installation services and were very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85"

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job setting every thing up, very polite too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and removed my old heavy tv and hooked up my new tv and dvd player. He was great. He even programmed everything for me and showed me hot to use the apps. Great. He wore a mask and was respectful of social distance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, set the tv up and walked me through its use He also gave tips for better reception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and advice from technicians. They actually suggested changes to my purchase that saved me money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the expense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were courteous and connected my other components to the TV and programmed the satellite remote. They explained how everything worked and made sure I understood before they left.

    I would recommend this to a friend
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