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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    Top Notch Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John and Justin are REMARKABLE!!!! They removed the dinosaur I had and replaced it very professionally with the Samsung. John and Justin over delivered. They explained everything and set everything up and took the time to ensure I understood it all. These Two Geeks Are The Best. Seriously, I am tooting their horn to all that will listen. Customer Forever!!!!! Thank You Guys.....Syd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely efficient knowledgeable polite Friendly and Courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jordan and Dennis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They two guys are amazing. They are so knowledgeable and professional. I highly recommend them. We had a problem with our internet and they fixed the problem. I can’t say enough good things about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service by the Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom was ultra complimentary of the Geek Squad. They set up 2 TVs for her, answered all her questions and left her feeling capable to operate her new TVs. Since I could not be there to assist her, I was truly grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys were fantatic! Took the time to show me how it works, things I can do and answered my questions. They didn't leave until I was 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad superb.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested the Geek squad deliver and set up the tv. They arrived when scheduled. They performed the work well. Took out old tv and also took away the carton and other trash. The team was very professional and courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and installed it in a minimal amount of time. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Smart Samsung.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung smart 50” tv in my family room. Great picture quality and price. Also use Spectrum tv app plus other apps with it. I use a soundbar so can’t comment on what’s it’s like without one. Great Geek squad set up quick and easy. Replaced a Samsung that was not a smart tv. Had issues scheduling the delivery and setup online do to online glitch. Store rep in ma helped me sort it out and scheduled it for me. I have a larger Samsung q80 in my main room with great sound and features but this one is perfect for smaller room. I have Alexa set up to turn them both on and off but haven’t been able to do more advanced things using Alexa e.g. open apps, change channel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready, St, Go!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was both professional and efficient. Could not have been easier for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a fast and great job hooking up mu equip.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new large TV and needed it hooked up to all my equipment, VCR, DVD, and stereo system. They were very quick and did a great job. Very happy with my service from the Geek Squad. Will use this service again...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and components. They were efficient and kept me informed regarding their expected arrival time. They were very helpful and thorough. They were also very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troy came early and set up my new tv he was great showed me how to work the remote i am very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional and informative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the mount, tv, and antenna quickly and with outmost care. They answered all the questions I had patiently and made suggestions pertaining to getting the best use of my devices connected to the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional setup and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK Squad did an outstanding job. With the connect and soup of my direct tv system with the new TV. After it was all set up they walked me through all of the functions of the new remote. I am very happy with the service that they did for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris and Petro were outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install and instruction went very well. Both installers were very knowledgeable and helped me understand the details

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad respectful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and respectful of my home. They did a great job of educating me about my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent with the Geek Squad was very professional and polite. He was GREAT !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally bought my first 4k TV and had geek squad set it up for me, They were really helpful going through the set up process and explaining every detail of the TV. Would highly recommend them for your installation and setup of your new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed our TV. Had to have a second geek squad come. He was very knowledgeable and explained so we could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad never, ever fails to impress me on every possible level. The agent was on time, made the installation a super-easy and really pleasant experience, and took away the box and packing materials. All in all, a great day!

    I would recommend this to a friend