Customer Ratings & Reviews

The agents who set up my TV were great. Very efficient and helpful in explaining the use of the TV.

The Geek Squad came on time set my tv up quickly and set all my channels for me. Cleaned up and took my old tv away.

This 65 inch Samsung Tv is fantastic. The picture is quite clear and crisp. When watching you feel as those you are part of the movie, etc. Amazing! However I could not give it 5 stars because the sound is skipping and pausing whenever I turn it on. It occurs throughout viewing experience. The Samsung sound bar has been replaced as well as the TV itself and this pausing behavior is still happening. It is very frustrating! I love the tv but now am exchanging it for another comparative brand: LG C2.

John and Justin are REMARKABLE!!!! They removed the dinosaur I had and replaced it very professionally with the Samsung. John and Justin over delivered. They explained everything and set everything up and took the time to ensure I understood it all. These Two Geeks Are The Best. Seriously, I am tooting their horn to all that will listen. Customer Forever!!!!! Thank You Guys.....Syd

The agent with the Geek Squad was very professional and polite. He was GREAT !

The crew was outstanding setting up the TV. They were very knowledgeable about all the fine details of making a complicated TV perfect. Worth every penny. Great job!

It was worth every dollar. The 2 guys came with my purchases and had them set up in no time. They also provided helpful tips to the operations of the TV & Soundbar.

Two men arrived at my home to set up my new 4K television. They unpacked it carefully, moved the old unit away and went to work installing the new TV. We have a rat’s nest of wires because we have so many inputs but they got it installed and working in short order

Geek Squad representatives were great. They spent as much time as needed to set up my new smart TV and the DVD player.

The picture is good, but there must be a way to get rid of the annoying voice that keeps reminding me that there may be another way to watch, a different service provider I suppose.

We had a complicated set-up, for which the TV was one component. The Geek Squad engineer analyzed our situation and needs. He hooked up everything we had, and made us a "grocery list" of additional items he recommended for us to purchase, in order to achieve all the ends we had explained to him. We went back to Best Buy, and bought the additional items. He then CAME BACK to our home and completed the set up of everything we had additionally purchased!!! We easily exchanged different home theater components at the store to upgrade, without costly trips to the post office, or time wasted calling to get a "Return Authorization", as we have had to do with online tech companies. Everything went smoothly, thanks to the Geek Squad's (Aaron) recommendations and excellent set up. We now have the home audio system of our dreams, for a very reasonable price, and without any set-up headaches. Thank you Best Buy and Geek Squad. You have earned loyal customers!

The agent delivered, assembled, and installed programs on my new smart tv with no issues.

Delivered my new tv, set it up, tolerated my forgetting my password, showed me basics. Very happy with the whole thing.

Outstanding. He was very professional and prompt. He arrived on time and answered all my questions and did a great set up.

When you get as old as I am, having a TV delivered, connected and setup by the Geek Squad was a real blessing. I would have bought the TV much sooner had I known this service was available.

the terch was professional ,friendly and informative. offered additional services if needed

The agents mounted my tv and connected it to all of our devices. The agents were on time, called ahead, and were very pleasant to work with.

The agent who set up my 4K TV was excellent. The agent was very thorough and explained everything as well as checking the set and hook-ups. Everything worked perfectly and the picture is great.

Service rep was on time!!! and excellent!!! He did an excellent job and reviewed everything about the TV!

Geek Squad delivered and installed our new Samsung TV. Excellent installation and adjustments. (Relatives have a Samsung that they installed themselves and the picture has never been right.) When our tech-savvy son is not available, we are very grateful that the Geek Squad is around.