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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 18,772 reviews
  • Rated 5 out of 5 stars

    It didn’t take long for the agent to set up my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set my TV on my entertainment center and also set up my channels and showed me how to use the tv clicker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and installed it in a minimal amount of time. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, wore booties, cleaned up the mess, showed me how to use the new equipment and answered all of my questions. Then they gave me their card and said to call them if I had any questions. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with beautiful picture. The installers were great and were able to tell me other useful information. They were professional, courteous and on time. Great service guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, professional Agent handled it all!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, friendly and professional service. The Geek Squad Agent handled everything, connected all devices, gave me a quick tutorial and even hauled off the boxes and packing materials:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All was installed on time and with no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great…guys were kind and friendly. I had no problems whatsoever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service performed as expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was not home, my husband was, and he said the service men were polite, and completed the installation quickly and efficiently. Only problem was that TV was not connected to our existing sound system, so we had to schedule another service appointment. Not even sure if this was covered in the basic installation. We were pleased with final result (after sound system was set up properly).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents were polite and informative completed the installation quickly and moved on to their next project.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Had a question after they left could not reach by phone text or email, after business card was given to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very helpful and connected all devices and even put in needed passwords to be sure TV was ready to view. Very friendly and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was knowledgeable, informative and pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging my new 75" TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure where to hang my new 75" TV, but we got it done. Guys did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my tech was on time, friendly and knowledgeable.tv was installed and programmed in a short time.stayed until i was satisfied everything worked ok.my old tv was taken to be recycled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up the TV, they ask me how I would like it done and made suggestion for a better way and why. They were clean and fast, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech2Call provided excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kurt with Tech2Call was great. His installation of my new TV was completed promptly and efficiently. I already had a home theater sound system for my old TV and Kurt connected the new TV to the sound system with no problem. He got the new TV set up and running, showed me its features and answered my many questions. He was professional and courteous throughout the process. The service he provided was excellent and I was completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents quickly put together my TV stand, connected up my TV, and showed me how to work everything efficiently. They were knowledgeable and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent set up my TV and connected the TV to my wifi and set up my kids PS5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wall mounted my TV and helped me with setup. They were helpful and got the work done quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV that's Priced Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG TV is is clear and sounds good -- and is at a fantastic price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'd give six stars if I could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Josh ( Josh D I think ) the way he took care of everything and helped with a few issues . I'd highly reccomend the Geek Squad and Josh in particular to everyone !

    I would recommend this to a friend
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