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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad delivery and set-up was professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed our TV, set up our wi-fi connection, and other devices. He was professional, courteous, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All work was done quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our TV was installed and was connected to the Raku my husband had purchased. The older TV was brought upstairs as requested. All trash was cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gal that delivered and set up my new TV did a wonderful job. She was on time, quick, careful about my TV and furniture and very good at explaining how it worked. I'll always use the Best Buy deliver and set up people!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All was installed on time and with no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was great…guys were kind and friendly. I had no problems whatsoever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs 4 HDMI Slots On Samsung 65" CU 7000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" SAMSUNG 4K Tizen Crystal UJD cu7000 Picture is Good, and an Excellent price. However: ALL TV Sets Should Have at least 4 HDMI Slots, because You Will Need Them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed by knowledgeable technician!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived on time, installed my television and explained how to use the new tv. She was very courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my TV and it is very nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unpacked my TV, set it up, and connected it to my devices. They were polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, I would go with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman, his name was, Philip was very knowledgeable was very helpful and very friendly and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reinstallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my TV after I'd had to move it. They were at my house when they said they would be. I very much appreciated that they wore masks in my home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No to more tech!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was set-up on a TV Stand. That was easy. The setting of the internet connection and showing me how to navigate the remote was clear, but I had to have another tech come and activate the Sony remote because using just the Direct TV remote was not working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a phenomenal job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came in was very neat organized connected everything very quickly and accurately and explained everything to me is actually not part of the geek squad is contracted by them, I am very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected install Direct TV Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size for living room and good quality television set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came 1/16/25 to hookup Boise sound bar which they found to be defective and notified Best Buy and scheduled return and replacement sound bar were superb. They handled everything perfectly and eased our anxiety. Give them A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best to install and set up everything they are better known as the GEEK SQUAD the two young men did a wonderful job I couldn't have ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an ongoing customer of the Geek Squad. Now all my electronics are covered under this new plan. I totally trust them to do a great job every time. The person that delivered and set up our TV was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad personnel have never dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job! The individual who set up my TV and paired it with the stand explained what he was doing and demonstrated the details and programs associated with the TV and also instructed me on the maintenance of the TV and the stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very quick about this install and was very knowledgeable about this TV and all its software and hardware. I am very pleased with the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient and reliable service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were completely professional and executed their job brilliantly. Delivery and set up procedure was superb. I highly recommend them to install your product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very nice, and even set up my new dish remote, very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installer did a superb job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very well informed about the product and the installation went very smoothly. He programmed the set and the blue-ray player and explained everything so I could understand. Very good installer. A+++++

    I would recommend this to a friend