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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 18,772 reviews
  • Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technician who set up my 55 inch Sony tv. He figured out a complicated setup because of my steaming device. An 11 out of 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivery and set up is always on time, friendly, efficient, and professional. Technicians show me how to use my appliances and devices, and demonstrate features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was incredible! Anthony and Jared were professional, knowledgeable and patient. Did a great job setting up our Smart TV, and educating us on how to usecit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great installation of large TV !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is critical and so easy especially for my parents who would struggle to lift this large TV, and struggle with set up given they aren't great with technology. Definitely recommend getting installation and even removal of old products at the same time!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pre-visit communication and agent arrived when he said he would, set everything up for me, took away my old set and stayed until I was comfortable that I understood all the features and that those features were working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't have done it without them. They were very knowledgeable and helpful. They answered all my questions and concerns and I was very pleased with all their work. Would not try this without them. Very courteous and cleaned up well afterward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for Alan's patience. Took his time and did a good jobl.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was great!! He went over and above setting up my mothers new TV. He was very friendly and professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were fantastic. After setting up new TV and Sound Bar they provided detailed instructions on operation and use of the units and remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cole did an excellent job as always. He made sure everything worked before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up and connected all of my devices. Walked me through the remote control buttons. The colors are sharp and bright. Feels like I am a theater. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job!! I love my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my tv’S quickly and efficiently and connected them to the wifi very friendly and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job of mounting and connecting TV to all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was great. He was efficient and he explained the workings of our new TV very well. We were very satisfied with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m Happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My setup was a easy one. They were fast. AND answered any questions I had. Cleaned up and removed the old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very good. He arrived earlier than the set appointment which was great. Installed the Tv and explain how to use it. I would recommend this service to all of my friends. I'm very happy with the service. Job well done!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad guys were great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and set everything up so it was immediately ready to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy sent installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and helped us get acquainted with our new TV. They answered all questions and didn't leave until we were all satisfied with setup and operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geeks! Knowledgeable, personable, got the jobs done quickly & efficiently. Very pleased with a job well done!

    I would recommend this to a friend
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