Customer Ratings & Reviews

Arrived at scheduled time. They delivered and set up my 75inch TV quickly and cleaned up all packing materials. Maintained proper CV-19 protocol and made sure I understood how to use the TV.

The agents had the TV set up, connected, and working in less than 30 minutes. They answered all questions.

Geek squad set up the tv in just a few minutes, showing me how to find the settings for each portion of the picture and sound...offered good advice and helped me move my other tv to another room. I am very pleased.

They worked great as a team, each did their task no friction or anything else, while I sat on the couch and ask questions. They were polite and took the time to make sure I understood everything. Good job....

BB geek squad agents connected my tv and all accessories quickly & kindly. Great Job!

Geek Squad set up TV and hauled away boxes. They made it look easy but TV with stand weighed about 100 pounds. Not so easy if you are not young. Very professional and personable. They offered to stay as long as necessary to set things up on the TV logins, channel setup, answer any questions etc.

I was satisfied with the tv which was not very expensive. I thought it performed as well as the previously owned which was much more expensive

The Agents hung my new TV and connected all my devices. They made the process so easy for us.

I bought this Samsung 65" to replace my 7 yr old Samsung 65" TV which needed to be replaced for several years now. I am very pleased with the service I received from Best Buy, from the installation to the set up.. They were very friendly and knowledgeable which made this transaction very pleasant for me. Needless to say, I am very pleased and highly recommend Best Buy and their knowledgeable and friendly Geek Squad, who I am confident will be there to assist me if there any problems if any should any arise.

Mike and his partner were very professional and informative. Also, very patient in answering questions and use instructions on the new units.

The installers took little time to mount one TV and install the other on a TV stand, hide routers, WiFi, TV boxes and cords and get me up and running with instruction on how to use everything.

Geek squad was great. Arrived on time and took the time to be sure all was working properly.

Outstanding service. We have never been treated better on a delivery and setup. They were knowledgeable and very careful. We were impressed with the great job.

Agents were super nice and knowledgeable. They were on time and very efficient.

Geek Squad installation of my new LG OLED tv evo was good. The person knew a lot and I was pleased with all of it. I asked questions and he had answers

The guys were fantastic. They called to say they were on the way. They were professional and courteous when they arrived. I had ordered a new TV stand but the stand - having been pictured as having holes in the stand for external devices to be connected to the television actually - did not have holes for anything. I went ahead and asked the guys if they had a drill and explained why. One of the guys went to the truck and got the drill, drilled holes in the stand and hooked up my cable box and DVR and placed them in the stand, then cleaned up the mess to boot. They also hooked up applicable components to a new surge protector power strip, programmed my TV and remotes for cable, answered all of my questions and made suggestions as needed, and cleaned up the packaging and packing when they were done. HIGHLY recommend.

Team was friendly, polite, thorough, careful, and knowledgeable. Instructed me on remotes, menus and features.

The agents were great. They knew exactly what they were doing. Fast & answered every single question I had.

They explained what they were doing, answered all questions, provided other information and showed us how to get to different screens, switching from cable to streaming.

Solid and quick experience, everything was even and sturdy and installed quickly as well.