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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and all the devices. Extremely knowledgeable and were extremely helpful and answered all my questions and provided great recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exemplary Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Rep (Howard) was super knowledgeable and had the tv set up and working in a jiffy. He also helped with orientation for using the set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable, polite and friendly. Completed hookup quickly and without any issues. I was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed old unit then installed and set up new purchase and answered questions about TV operation patiently and clearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Carl, did a great job! He made sure that everything was connected and in working order. He even carted away the old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent handled himself in a very, very professional way. He was quick, had a well concentrated mind set, was efficient, neat and thorough. Would recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech, Isaac/Jeremy arrived on time and was very knowledgeable. He took the time to explain the functions of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two respresentatives were skilled and knowledgeable in setting up my TV. They worked well as a team. Explanations to me about how to use the remote were clear and appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL Roku install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very professional and friendly. they maintained appropriate safety measures with masks. they were efficient. i would recommend them. i would request to use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help when you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having someone to unpack your TV and wall Mount and then hang it is well worth the price. The guy even taught me about my TV controls and made sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you spend a few dollars extra and have absolutely no set up issues. The Geek squad was awesome. They even narrowed the 4 hour delivery window down to 2 hours. This is a large TV and they handled everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed and set up my TV and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff were very fast, efficient and helpful. Everything was set up quickly and everything worked perfect and my remote and TV and internet were all connected for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people from the Geek Squad that I've dealt with have all been great. I've had them in my home setting up my TV and I've talked to them in the store and they were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV system quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos and John were professional and set up the system quickly. They showed how to operate the devices and we are pleased with their work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents knowledgeable and set up the TV with care in a professional way. Very friendly and helpful. They made all the necessary attachments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy did a great job setting this up. He was very helpful and showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice guys help to st it up. And explain how to ues it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents took the time todo a great, clean job of mounting my 65 inch tv on wall, explained features very well. Geek Squad in general has been a great service. Agents are polite, thorough, skilled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys did a great job installing my new TV. They were clean and efficient and knew exactly how to install it in a small space. They showed me how to set it up and use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv installed quickly and efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our new tv, connected it to devices, disposed of the trash and even moved the old tv upstairs for me! Terrific service!

    I would recommend this to a friend