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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    New tv installed quickly and efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our new tv, connected it to devices, disposed of the trash and even moved the old tv upstairs for me! Terrific service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out and set up my bee electronics. A new tv along with taking away my old tv. They were frat. I would recommend the geek squad to anyone. They always treated me right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier! The guys came in and very professionally did their job. They made me feel like I was the most important person in the world. They were willing to take as much time as necessary to make sure everything was covered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV setup was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV quickly and right where I wanted it, and even deleted the channels that I didn't want.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they put on the stand . made sure tv turned on. wow!! I guess i got paid for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy but unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members that were at my home were very friendly and pleasant to speak with. They did a great job of setting up my TV stand but unfortunately the stand was to small for my 85" TV. No fault of theirs as I was informed by sales that the stand would hold my TV. Ended up having to wait a whole week to get my new stand, all while my new TV and unusable, built TV stand sat on the floor taking up needed space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our purchase. Best Buy never fails us. The employees at Best Buy are always so knowledgeable about the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all I couldn’t fit the 75 inch tv in my car. I’m thrilled that I paid to have it delivered and setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony TV Hooked Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new big screen Sony. The next day it was delivered and successfully installed by GS. Very professional. Explained how this TV works. Cleaned up the area and took all trash and old TV with him. Very happy with experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance claim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not review individual items. Mass purchase due to lightning damage. Brandon in store was the best. Patient and supportive with good suggestions. Did not try to upsell due to nature of interaction. Gave discount on geek squad since easy installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service !!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 tv's mounted to the wall. The 2 technicians that came to the house were very professional and did a fabulous job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and done very professionally. Made sure that we understood how tv works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly, courteous, very efficient and knowledgeable and was able to answer all our questions in a way we understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outside Contractor Provides Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verde Tv was great in alll communications and despite issues with Best Buy provided FIVE STAR delivery, installation, and set-up service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient and helpful. Would absolutely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend including connect and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered, connected and set up our 4K TV. They did an excellent job and are so quick. Also explained everything. I totally recommend anyone get the connect and setup by Geek Squad, They sure save you time and trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job connecting my TV, Tivo and Wii. Highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Crazies doesn't faze the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cannot say enough about the Geek Squad and the customer service agent Allison M. at the Holland Michigan store!!! We bought a new Sony 65" during the Christmas crazies. We had to wait a week for delivery and set up because they were totally booked. When the Geek squad unpacked the box the screen was cracked. The store did not have a replacement in stock and deliveries were maxed out. But Allison worked her magic and within 5 days they were back and sent a great Geek Squad team to do the installation. Super personalities, efficient and all around nice people!!! Thanks for having great people on staff! You made our Christmas Merry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful small TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV works well with just the internet. I love this smaller set. I use it in my craft room and it has a very clear picture. It is so sharp and very light and easy to move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was delivered and set up on the stand in my craft room. They programmed the remote for my cable service.

    I would recommend this to a friend