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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad that installed my television did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony TV and the Geek Squad set it up with care as if it was their own. They patiently showed me the features on the remote and how to use my new Sony soundbar and DVD player. No Complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pride in thier work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents went above and beyond to safely install the 85 inch I am highly impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly and perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. They knew exactly what they were doing. Fast & answered every single question I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The techs from the Geek Squad were great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad put the footers on the tv and also helped me hook this up to the internet for my Netflix and Amazon accounts. The techs called me and gave me a time frame when they would arrive. They were prompt, courteous and very helpful.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t do his job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When technician hooked up the outdoor digital antenna I didn’t have all the channels that I had on the other tv! He didn’t check to see what th issue was. He just said it must be because of the clouds and weather.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job of setting up my new TV in my living. He even moved to old one to my bedroom and set it up there! He was very good and helped me get the TV hooked up to my router for streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and fast. Quick and clean. Set up my tv. Took boxes away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely recommend the geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job mounting and setting up my 65 inch television. They were kind, professional and cleaned up after the job was complete. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for help with my computer. When I purchaed my new smart TV and sound bar, I had Geek Squad set it up. Very professional service. The guys made sure everthing was working perfectly and I was totaly informed about how everything works. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeeK Squad is so worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who arrived at my apartment were great! On time and called ahead of time. The got the job done and cleaned up after themselves. They did not leave until they had fully explained everything to me. It's worth paying for the experts to get everything up and running!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional installer and on time! Well worth price. It would have taken me all day to do set up. Got right to work and got TV set up with other components in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Home TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was professional and personal, he did a wonderful job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basically, fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Time expected and show up time was a little off though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have no idea why this needs a title.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was punctual, courteous and did his job satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new TV and Soundbar. The were pleasant, knowledgeable and explained the operation of both in detail. Spoke to us and asked if we understood in a pleasant way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed hooked up my tv and hooked up , making sure it was all working!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent was so professional with the installation of my TV along with the setup of my soundbar and my DirectTV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was installed works fine even has a better picture than the old 1 installers were very good and on time and showed the operating features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is how service is performed, job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond expectations. As a former service manager I could only wish to have more people like this gentlemen. He exuded confidence from arrival through to wrap up. I observed every move he made, watched how he worked around issues, observed his determination and perseverance as he hit snags in the process. End result, I've never been happier with my home surround sound system and I owe it all to your technician. This gentlemen is a keeper, don't let him slip by you, if he does let me know where I can contact him. There aren't many of his makeup left! BTW, there are two service tickets, all involving setting up my system. All that I have said here carries over to the other service ticket.

    I would recommend this to a friend
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