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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job with installation of Samsung TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job installing our new 40" Samsung tv. They first removed the 36" tube tv and then assembled the stand to the new tv and installed in an entertainment center. They took their time and did a wonderful installation! It looks great and works fine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were tremendous. We installed the tv and thought that we could hook up cable and extra components. We were incorrect so we called for an appointment. It was with the extra money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of my Samsung 55 Inch Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied overall with the setup of my Samsung 55 inch smart television set. The man and woman from the Geek Squad who came to my house are trained professionals who knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were quick and wonderful to work with! Quick to set up and showed us all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came in and set up my tv with ease. they were friendly and did a great job. i would ask for them again if i needed someone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. Installation was very quick and the agent answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tigwrhawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job as usual They have done several projects for me in the last year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did really good job. I’m really happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional 65 in TV hung within the hour.. no mess very pleasant gentleman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough about how great this service was. While I am sure we could have installed the TV, having people who do it all the time and were in and out in no time was worth it. We know the TV is secure and they answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my tv promptlu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent insralled my television in a timely and pleasant manner. i am pleased with my best buy purchases and the service they provide through the tech support system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very nice, cleaned up after themselves and helped me by explaining everything to me. Set it up the way I wanted and I even called them a few days ago and he explained how I could get to video 1, in order to watch my tape

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of setting up my TV and helping me set up YouTube TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech Alton set up our smart tv, making sure all was functioning and he showed us how to use its many features. When he left he told us to call with any questions that might come up. Well worth the small fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service highly recommend getting the in home set up and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ngl60ng90c TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the total tech personnel did a wonderful job at setting up the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QLED installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian clearly know his way around the QLED. Quick installation (no issues), excellent briefing, quick and expert response to a follow-up phone call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven was awesome. Explained everything and set everything up. Superb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my tv very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped us to install all my devices and also the did a great job, and service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and on time. They showed me how to use TV and work with the interface. They removed the old TV.

    I would recommend this to a friend