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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new Smart TV and explained how it works and took away my old TV which no longer would turn on. I am very satisfied with my purchase and with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tigwrhawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job as usual They have done several projects for me in the last year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was friendly, courteous, very efficient and knowledgeable and was able to answer all our questions in a way we understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outside Contractor Provides Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verde Tv was great in alll communications and despite issues with Best Buy provided FIVE STAR delivery, installation, and set-up service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad delivered and set up my tv quickly and seemingly effortlessly. I watched it and was glad I took their service. There was no way I could do the tweaking they performed. $ well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy showed up on time and helped set up the tv with our direct tv remote. He was professional and friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was a breeze thanks to the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up and installed my television. I was very pleased with not only their work but most importantly with them taking time to answer questions and permitting me to operate the television before they departed. Go Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived punctually and diagnosed several minor problems which resolved our difficulties in less than twenty minutes. Was very impressed with his professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. We have never been treated better on a delivery and setup. They were knowledgeable and very careful. We were impressed with the great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was timely, helpful and efficient, and all-around great. Completed set-up at my in-laws home and integrated the new TV with their new laptop (also purchased from Best Buy).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exemplary Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Rep (Howard) was super knowledgeable and had the tv set up and working in a jiffy. He also helped with orientation for using the set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Anthony Patrick and Fernando

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy geek squad came and boy did they do a bang up job with my new home theater, it’s a 7.2.4 surround system with all the bells and whistles and I want to personally thank Anthony,Patrick and Fernando for such a great job installing my speakers and wiring everything to its fullest potential and convenience, money we’ll spent for amazing service if u ever have any technician come for all your electronic needs this crew certainly went above and beyond, thanks also to Travis the consultant who helped me get these guys. I couldn’t recommend a better team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These guys really know their stuff. Very polite, communicative and competent. Made the set up look simple, and answered my questions clearly. the last time I did my own set-up. Really glad I had the pros do it this time. Also they took away my old equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did An Outstanding Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely satisfied with the delivery and setup of my Sony A9G 77” TV. The installer was cautious and very professional about the installation. Kudos to all all involved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service I would recommend to a friend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time. And everything went well with the connection of my 65 " TV. The Geek Squad was very knowledgeable and answered all my questions and made sure before they left that I was satisfied with operating the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my tv very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped us to install all my devices and also the did a great job, and service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly and helped me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job! Grateful for the opportunity to have them come into my home and set this up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Rep.'s Set up TV in short order and were very polite and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek man installed my tv in efficient timing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed our tv was quite patient & very knowledgeable, but seemed less tender to seniors like us who understand tech slower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an ongoing customer of the Geek Squad. Now all my electronics are covered under this new plan. I totally trust them to do a great job every time. The person that delivered and set up our TV was great.

    I would recommend this to a friend
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