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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Rep.'s Set up TV in short order and were very polite and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job for 65" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered my new 65" LG TV. Got the TV all setup with my subscriptions and showed me how to move between channels. Got my antenna setup too. They were helpful, answering all my questions. Really great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad guys installed and connected my laptop, showed me how to connect to TV monitor and set up programs on my home screen. Very knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad techs. Will and (sorry I don’t remember his name) his co-worker arrived as scheduled and assembled my home theatre system out of the boxes they were delivered in. They set a blanket down, to keep from scratching my wood floors, wore shoe covers, and proceeded to put everything together in a timely fashion. They left NO empty boxes, paper, or trash of any kind. When finished setting everything up, they asked if I was happy with the results. Yes, I’m very happy. Great job guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan with Geek Squad did some extra problem solving when setting up new Smart TV. He took time to investigate some cable issues and helped resolve. Excellent knowledge and service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV TIME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff did a great job. Answered our questions. New (replacement) sony 65 in TV is exactly like our original TV. We definitely would deal with Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent install my TV. Quickly accurately.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent I assemble my tv and connected all the devices. It went out of his way.Let me answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV set up, connected all devices and showed how to operate, plus had me use remote to be sure I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all of my devices. They also showed me how to work the TV remote for all of my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time, very thorough and professional. Explained everything they were doing along the way. Answered all our questions we had during the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly and great cust.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality for a low price. Excellent sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed correctly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sergio did an amazing job when he installed my Samsung television. He took the time to show me how to operate the tv and made sure all cables were connected! Thank you Sergio!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job with the installation of my TV. Took their time setting it up and making sure I knew how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb Customer Install Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech was amazing and provided a superb customer service experience. He was professional, friendly and ensured everything was working perfectly with all systems connected and cleaned up. He went above and beyond and I really appreciate his dedication to providing his clients with an exceptional service! Please give him a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad and his partner are great! They came unpacked everything and set it up with ease. They know exactly what they are doing and explained what they did and how to use my tv. Thanks guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and promptness. very thorough and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came and worked over their lunch hour Did a great job and connected to all my devices! Great job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeksquad tech were outstanding made sure everything was connected before leaving my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went above & beyond. Great people & very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was life saver!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the two Roku's I bought for my Panasonic Plasma televisions and patiently showed me how to use them. Very happy with this service and the two agents that came to my home.

    I would recommend this to a friend