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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 18,760 reviews
  • Rated 5 out of 5 stars

    Greek squad installed new 55 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The installer was very professional and was quick. He took the time to show me everything about the tv (first time having a smart tv).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the money. Beautiful picture. Being a person of few words, unless something really bothers me, it is a shame I need to keep writing to meet the 50 character minimum for a review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two Geek Installs of televisions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damion is the best! This was the second install with him. He is knowledgeable and professional. I highly recommend Damion and the Install team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Excellent Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin, Our installer, was superior. He taught us things we never would have known to ask. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have experts come in and set up our TV. As senior citizens we appreciate their ability to come in, get the job done easily and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation with Excellent proffesinal work. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bom geek squad, the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the bom. Helped me install all my fav shows n networks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth having a Geek installer do the setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek installer was excellent--knowledgeable, helpful, and answered all my questions about my new smart TV. Having a Geek installer set up my equipment spared me the frustration and aggravation of doing it myself. I absolutely will use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my TV quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB geek squad agents connected my tv and all accessories quickly & kindly. Great Job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad and chill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set up the TV but had a bit of a problem having my older wired sound bar and Blu-ray player to communicate with each other. I wound up having to use 3 or 4 remotes to get what I wanted. A few days later when I set up my Google account and added an app, I couldn’t get the cable TV to display. Called Geek Squad. They walked me through a troubleshooting process ( a workout going back and forth behind and in front of the TV , pulling out and plugging in, then playing with the remotes). My sound system is old, so it’s finicky connecting to everything. After about 30 min, everything was working well. The tech I called gave me a heads up to reboot everything (especially my cable box) whenever there’s an app update. They were very helpful. And I’m getting used to this Smart TV. I’m down to using 2 remotes, now. If I want to watch a dvd, then I’ll have to use a third remote to control the Blu ray player. No worries….I’m streaming more, now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek SquD rEVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen were prelesional , courteos and clean.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad champs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived and went right to work. They were friendly, courteous and helpful, and really took charge. They did a great job, and for me, it was a pleasant experience. Great job, guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and Instructional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech agents arrived on time and setup went smoothly. Instruction for tv remote and operation with cable box was clear and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Rep.'s Set up TV in short order and were very polite and informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV as well as all of our components. They went the extra mile to work on are Sony TV box to get it set up as well I was very impressed with the time that they spent to make sure everything was working perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was very pleased with this service and the tech Zach.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were excellent -- very considerate. They efficiently and patiently connected my tvs, addressed any concerns and made sure were working prior to leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an install for my grandfather in his 90's. He was very happy with the service and liked that the installer also hooked up his DVD player as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having someone knowledgeable and efficient set up my new TV and making sure it is operating as it should is worth every cent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WidescreenSetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE. Our technician was knowledgable, gave instructions at a level we could understand. Took time to assure everthing was set up to our satisfaction. Made recommendations - which we took- on purchase to protect our wide screen from power outages. He was personable and polite as well. Could not have asked for a better experience.

    I would recommend this to a friend
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