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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 18,772 reviews
  • Rated 5 out of 5 stars

    Setup of our new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent set up our TV and went through the setup with us. He answered our questions and was so helpful! Excellent service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and explained everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service as always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third television that the Geek Squad has installed for us. They do a great job. They never leave until they are sure we understand how to use the remotes. Always have had great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad personnel have never dissapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job! The individual who set up my TV and paired it with the stand explained what he was doing and demonstrated the details and programs associated with the TV and also instructed me on the maintenance of the TV and the stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have spent half of my day setting up my new TV. The tech not only had me up and running in no time, but also took the time to show me the ins and outstanding if my new set. That was money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv & completed all the connection like true professionals & specialists.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job but there were some issues I had to fix myself after he left. I couldn’t use my remote to turn on & off and adjust volume. I fixed the issue by simply moving the tv back a little but had to get help since it was heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, friendly, efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys who set up my tv were great. nice. arrived a few minutes early. worked quickly and efficiently. showed me all the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many would say "I can do it myself" but at 81 we needed help to get the set in place and hooked up. Tech did an excellent job of explaining operation and also answered some questions on the Sonos system we had recently purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did their job well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my t.v. and connected it to all of my devices and made sure all my devices worked properly before they left. And believe me---------that took a while and some special GEEK SQUAD brain power!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived at scheduled time. They delivered and set up my 75inch TV quickly and cleaned up all packing materials. Maintained proper CV-19 protocol and made sure I understood how to use the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good guy. Nice. Came in and set it up, no problem. Had a bit of an issue with my older home theater, but resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation with Excellent proffesinal work. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Demonstrate how to work the remote controls, how to go between DVD, brit ox and tv(autocorrect)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional, knowledgeable & efficient crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" Bravia 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing or 65" TV! They were on time, had everything we needed and even downloaded all the apps we use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bom geek squad, the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the bom. Helped me install all my fav shows n networks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and on time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick, knowledgable personnel. I was impressed with their skill and they were very helpful to me and my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought in my new tv and took out the old one. They connected other devices and downloaded streaming channels while explaining how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected to tv. He was thorough and was quick, explained everything he was doing to connect my new tv. He programed the tv quickly.

    I would recommend this to a friend