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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 18,776 reviews
  • Rated 5 out of 5 stars

    Delivery and Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, both were very polite, professional, answered all of our questions and explained how to operate everything. Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very patient, professional and explained basics for using new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, absolutely!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad could not have been more knowledgeable and professional. A plus was that my one dog liked them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got My Installation Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were running late but they called and got the tv set up perfectly when they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on time and job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was out on time and did a great job hooking up all of my devices. The TV was much larger he took the time to add a new TV mount. Took a bit longer but done securely. It works great and looks beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad delivers excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed our TV from the box very carefully and put it on the stand. which we already had. They also hooked up our Xfinity cable service, Firestick, and Netflix subscription. They showed us how to use the remote, and made it possible for us to use our cable remote also. The agents answered all of our questions, and removed our old TV. The men were very knowledgeable and helpful with any concerns we had. We would recommend the Geek Squad service to anyone buying a large screen TV, because they are trained to remove a large, somewhat heavy TV from the box and set it up properly and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVCONNECT 55" and SMALLER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job at putting in the T.V they followed the paper my romm mate as them to do and they did it very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard from Geek Squad arrived on time with our new TV. He was very knowledgeable, professional, and hooked-up our new TV to the cable box and blue ray player efficiently. Thank you Richard & Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great young men who did the install. They kept us informed of their arrival time, worked efficiently and did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two true professionals who know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who connected and mounted our new LG 75 inch TV were simply the best. It was refreshing to be delivered (pun intended) such solid customer service by true pros with multi-decades of experience between them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a painless and quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad has to one of the best, if not the best. On time and on the A game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected to my devices showed me tips on how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the TV it is very clear and nice. The Geek Squad had it up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Brings Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new Samsung tv from Best Buy and decided to use Geek Squad services. So glad we did, as the peace of mind and help in setting up was worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job! They set up my TV and made sure everything was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgable and quickly set everything up. He explained everything so I knew how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was fantastic. Installed new TV. Explained clearly how to operate it with DirecTV and DVD player. Removed all boxes, packing materials, etc. Cleaned up after himself. I was extremely impressed with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers made quick work of the installation, and then spent the majority of time teaching me how to use the system. They were patient and extremely helpful. I am so glad I had them install it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung TV delivery and set up was WONDERFUL!! Absolutely perfect. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Was Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed quickly and they took the time to make sure I knew how things worked. Also offered to set up gaming devices.

    I would recommend this to a friend