Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    Good work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very good and efficient of the set up, I’m very pleased with the result. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team took time to explain all of the features to me and connected/programmed the remote to work on several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and set up my new TV exactly where I wanted it. He was friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. Very nice group of Geeks!! In and out in 40 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and set up of audio visual equipment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installers did an outstanding job of setting up my audio and video equipment. They explained all of the features - and how to use the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful installers.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job of mounting it on the wall and connecting everything. They made sure that everything worked and that we could operate them before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad explained our TV and Sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were personable knowledgeable and communicated clearly, answering all our questions about our TV and sound system requirements and possibilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to the Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad couldn't be better. On time and competent. Set up the new TV and answered questions about another TV. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set everything up and got everything connected correctly. Very friendly and provided excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the GeekmSquad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and set up my new Tv. They even took away all the wrappings squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer very nice men. I would recommend the Geek squad when buying something you might have a problem setting up. I am so glad I bought it from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Justin and Itzander did a great job setting up the TV. Cleaned up the rubbish after. Justin explained & demonstrated on how to use the control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad support!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A member of the Geek Squad came to our home and helped us to setup and understand how to operate our Sony Smart HDTV. This is our first flat screen television purchase, and the assistance was greatly appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly people, knowledgeable of product. Hooked everything up for my wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation with Excellent proffesinal work. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bom geek squad, the best.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the bom. Helped me install all my fav shows n networks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast and efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and explained everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount 85in Tv for a clean look.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geeks come out to mall mount my two new 85in Samsung TVs to the wall for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. New TV was delivered, set up and technician programmed remote for all needed items. He explained it all and demonstrated until I had it correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad professional and efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the tv professionally with regard for my home.

    I would recommend this to a friend