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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 18,760 reviews
  • Rated 5 out of 5 stars

    Great kind technician

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He installed my TV very efficiently. Explained carefully how to use the additional features. I would not have liked to have to put it together myself. Seemed more difficult than expected. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed my TV perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, worked quickly and efficiently and answered all my questions. And he took my old TV for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad superb.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested the Geek squad deliver and set up the tv. They arrived when scheduled. They performed the work well. Took out old tv and also took away the carton and other trash. The team was very professional and courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and all the devices. Extremely knowledgeable and were extremely helpful and answered all my questions and provided great recommendations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came for the installation was very knowledgeable and courteous, he did above and beyond to install and program TV before leaving, we had some problems with my cable network connection and he waited while I was talking to the network company for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was timely, helpful and efficient, and all-around great. Completed set-up at my in-laws home and integrated the new TV with their new laptop (also purchased from Best Buy).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that delivered our TV was excellent. He installed it and then showed and explained whatever my husband asked him to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - replacing the TV which was broken when it was unboxed. They had everything hooked up in no time and explained the option to enroll in Total Care which we did. We would recommend Best Buy and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick, simple.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy, quick, simple as all the "Smart" garbage was not required. Best part was the removal and haul off of the old tv and to be recycled. Price was a bit much but the recycle is worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not need the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out the replacement I cancelled the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivery was worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who came to my home were polite and knowledgeable. They made sure to removed all of the boxes and packing materials and left a cell phone number in case I had questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What Can I Say, a Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They explained what they were doing, answered all questions, provided other information and showed us how to get to different screens, switching from cable to streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, absolutely!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad could not have been more knowledgeable and professional. A plus was that my one dog liked them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit too quick?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the prep work we did the guys chores went very quickly. A bit too quickly since they were racing to the delivery truck in just over a half hour. We had hoped they would setup the picture to it's optimal performance. The installer said that the direct TV system took forever to reboot. So we were left with the challenge of getting the most from the display. In the end it worked out. We are constantly blown away by the exceptional vision our qm8 puts out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the GeekmSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and set up my new Tv. They even took away all the wrappings squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very good and efficient of the set up, I’m very pleased with the result. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cesar did a great job getting my TV up and going. I couldn't have done it without his help and knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad tv setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad delivered and set up my tv quickly and seemingly effortlessly. I watched it and was glad I took their service. There was no way I could do the tweaking they performed. $ well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation of our new 80" TV was perfect, both technicians where very polite, clean and very helpful. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and helped set up my new TV just how i wanted. Thank you

    I would recommend this to a friend
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