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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 18,772 reviews
  • Rated 5 out of 5 stars

    Samsung tv agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents dis an excellent job setting up my new tv and answered all the questions I had. I was very well satisfied

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    the geek is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad mounted my 65 inch tv and connected everthing to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVCONNECT 55" and SMALLER

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job at putting in the T.V they followed the paper my romm mate as them to do and they did it very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thomas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas is wonderful very nice man Knows his stuff Cleans up after him self Called while on his way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job with the installation of my TV. Took their time setting it up and making sure I knew how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable team member did set up. Answered all my questions. Good experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians came and did a terrific job with setting up my new tv and they cleaned up the wires to make every thing look nice I would definitely use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and set up the tv in under 10 minutes. Very quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65' Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 65' Smart Samsung LED. I love the picture and it works great with my Cable Company. The picture is clear & the Smart TV apps & channels are fun to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of setting it up and explaining things. they went above and beyond in helping Bob with another tv. We truly appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys always do a great job and I have seen them a lot this year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did our install was great! I was worried about having strangers come to my home but would not hesitate to have these folks back. They kept us informed of their arrival time and took the time needed to do the job well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Result on the Second Try

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 55" TV, which included delivery, but not installation. Although I didn't need the technical support, I did need the muscle to safely remove the TV from the box, install the legs and set it in place. So, I paid the additional $100 for that service. Unfortunately, they were short handed on Geek Squad members that day and sent a third party vendor. Although he got the job done, the packaging was heavily damaged and loose parts were flying during the process. After the initial installation, I noticed a problem with one of the HDMI ports. In fairness, I don't think it was due to the handling that the TV endured. The TV was exhanged with a new one and that time, actual Geek Squad employees did the delivery and installation and did a Great Job. I would use the Geek Squad again but would insist that they not send a third party vendor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was very knowledgeable and professional. I couldn't be more satisfied. He took his time explaining how he was hooking everything up and then showed me how to work it all. I highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apropos the mere size of the lg television I purchased, no way could I just pick up and set up. Further, bc lg is a new brand to my household, I wanted setup to be easy and knew I’d have questions. Tech was an expert.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, both were very polite, professional, answered all of our questions and explained how to operate everything. Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was apprehensive about unpacking an ultra thin 4k TV, so I contracted the Geek Squad. Very professional, very helpful. They unpacked, hooked up and explained some of the navigational features and options of the TV. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought our TV and got perfect service at the store and during installation. The two gentlemen who came to the house were efficient as well as patient with us. Everything is working just as it should and I know how to use it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QUICK TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GLADLY EXPLAIN SETUP AND USE OF TV. VERY PERFESSIONAL AND POLITE ON ANY QUESTIONS I HAD ABOUT THE TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered and installed my new TV were very friendly, super knowledgeable out the product, and quick got it install.

    I would recommend this to a friend
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