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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know their stuff, they did a great job of setting everything up, spent lots of extra time to make sure everything was just right, and made some awesome suggestions to make things even better!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent knowledgeable, patient and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mu agent was wonderful--pleasant, kind, knowledgeable and patient. He had to problem solve and he was very much able to do so. We were at the end of his long workday and he never hurried, giving the same service he would have given if it has been earlier in the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS guy Ryan was awesome and connected everything quickly even when we had to figure out another way! Demonstrated how to use all new stuff very clearly! Definitely worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 4k tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job setting up our new 4k tv getting internet hooked up and the other internet based apps. Glad we had the Geek squad to the set up..saved alot of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian, was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian came is on time, set it up quickly, showed me what I needed to know and more, made my entire setup more manageable and neater. I could not be happier with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed with no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered, set up, programed showed me how to set up Netflix. Wore masks , shoe covers, took old tv, all wrapping from new tv. Polite, easy, helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful Moved and Install the new television Set up everything Internet It's very Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent -Recommend you ask them to leave the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set-up was excellent. (I should have asked them to leave the box so I could have returned the tv and ordered a different one).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and couteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young men delivered our new 60” TV, installed and set up with our cable. Explained and set up AmAzon and Netflix. Hauled away old TV and did it quickly, efficiently and with a friendly attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good service with a smile even lol two guys that help me out we're very informative and knowledgeable just overall helpful and answered all my questions and then some I would always recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is First Class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were first class. Handled everything quickly yet correctly. Explanations for "how to" were concise yet thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and patient with us. Arrived on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great he explained everything to me but he said not to change the picture m

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tvassembly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians, Carlos and Michael did a great job getting me set up with my new TV and stand. Very friendly and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my new TV correctly and timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time with face masks and shoe covers. they installed my TV correctly and in a timely manner. They also reconnected my surround sound. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so great! They always know what to do and how to fix any problem you have, I highly recommend using them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. The techs arrived on time, quickly set up the TV and ensured all of my streaming services were connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , excellent know how of TV setup, very happy to have Geek Squad service setup and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was notified by phone when the technician was on his way and a estimated time he would be at our house. He was right on!!! Very professional and polite. Did a great job and did a clean up after he was finished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the tv and connected all the devices to it as well!!

    I would recommend this to a friend