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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were professional and Knowledgeable. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best service I have ever purchased. The install was quick and through. It would have taken me hours to accomplish what the Geek Squad did in 30 minutes. The people were so very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. They knew their stuff and made some creative suggestions, just wish they had shared more information and been available after the fact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad gentlemen did a great job setting everything up for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I needed was a Firestick installed, which I know sounds ridiculously simple…but after my dog crashed my previous large screen TV, the new one has “seatbelts” (suggested by Best Buy) anchoring it to the back of the built in case with about 1/4” clearance. No way to get to the ports on the back of the TV without a lot of work which I could not do by myself. This was a simple task for the Geek Squad, however. He was quick and efficient, came at the appointed time, and also gave me a tutorial on operating my new device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, He took his time explaining all the TV features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and worth efficient in connecting the TV. I was very happy with their service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad= AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were extremely knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Setup Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians came in, set up the TV set and gave clear instructions on how to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, yess!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, pleasant, professional and proficient in their installation of my product and gave me reason to feel good about the choice I made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. On time. Efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation of a sony 49" LED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent ( alex ) from the geek squad was fantastic ! he made the whole process go smoothly. including installing the DVD palyer and my satalite TV connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great quick installation. Super friendly and informative. They covered their shoes which was much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Set up the new Television and checked all connections to the other equipment. Hauled all the waste and old equipment. Good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech delivered, unpacked, and set up my new TV in short order. He then took the old set and packing material when he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew (hands down)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the real deal, they knows there stuff installed my tv in no time and show me everything I need to know , they even give my there number to call if I have any question or problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set is now a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually set up my own equipment but this service was included with my TV purchase and I am glad that it did. Its nice having it set up correctly without worries of damage when handling the larger TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Set up and answered any ??? we had. Was up and running quickly. Said if we have any problems to call them back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job installing and mounting my TV to the wall. They cleaned up afterward and made sure all the remotes were working. They gave me a tutorial on how to use the TV and all the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team show up and time .Very polite and profecional. Im happy with the installation and quality of work

    I would recommend this to a friend