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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 18,772 reviews
  • Rated 5 out of 5 stars

    The Geek squad was professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and Abel provided superb service and my new 65 inch TV is outstanding. I couldn't ask for better service. Thanks Geek squad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit too quick?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the prep work we did the guys chores went very quickly. A bit too quickly since they were racing to the delivery truck in just over a half hour. We had hoped they would setup the picture to it's optimal performance. The installer said that the direct TV system took forever to reboot. So we were left with the challenge of getting the most from the display. In the end it worked out. We are constantly blown away by the exceptional vision our qm8 puts out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed two television sets, a sound bar and cable box quickly, efficiently and explained what we needed to know. Very professional! Wish all service folks were as great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! The team showed up within their projected time frame, unhooked and removed the old TV, then set up the new one and tied it into my system. I did need an optical cable to connect the TV and the sound bar, and I got it the next day myself, but that wasn't a part of the installation package, and the TV's sound was adequate in the interim. Then the team left, taking the old TV 1with them. All highly satisfactory. Excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in action

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling was correct, no delays The notifications by text worked well The installation took about 30 min Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgable and quickly set everything up. He explained everything so I knew how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a terrific job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new television, hooked it up with the internet, showed me how to use the remote, and hauled old sets away. He was extremely competent and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Brings Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new Samsung tv from Best Buy and decided to use Geek Squad services. So glad we did, as the peace of mind and help in setting up was worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knew their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrific explained everything set up remote to my new LG 55 inch tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75" Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad staffers quickly installed our TV and offered all the set up options as needed. They also cleaned up and removed all the materials as they left. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great. He set it up on my pedestal and connected all my devices. He explained everything and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Billt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up all of the TVs we purchased and all the devices that we bought with the TVs. They were quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up. Courteous and efficient. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The resolution of the TV is beautiful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OLED Sony TV can be viewed without being straight in front of our TV, which is what we needed. We first bought a Samsung, and the quality of the picture was good, but could not be viewed at an angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional. Knew what he was doing. In and out. Didn't take anytime at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our new SMart Samsung 75” TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad delivered, set up, connected all components and taught us how to use remotes. Awesome job. The cleanup, Covid safety precautions were met beyond expectations. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike did a fantastic set up and gave clear instructions on usage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have a Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who came were the best! The main tech was patient with me. His coworker was helpful. Timely. Masked. Friendly and informative. Very good experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad delivers excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed our TV from the box very carefully and put it on the stand. which we already had. They also hooked up our Xfinity cable service, Firestick, and Netflix subscription. They showed us how to use the remote, and made it possible for us to use our cable remote also. The agents answered all of our questions, and removed our old TV. The men were very knowledgeable and helpful with any concerns we had. We would recommend the Geek Squad service to anyone buying a large screen TV, because they are trained to remove a large, somewhat heavy TV from the box and set it up properly and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad is great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them do two separate installations. Was so impressed with what they did with my 80 inch in the living room, had them out a 65 in in the bedroom. Great installation. Everything hidden.

    I would recommend this to a friend
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