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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 217 Showing 4,321-4,340 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad Installed My New TV Efficiently

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and efficiently installed my new Vizio TV. He even set up my Comcast remote. He went even further to install my sound bar and subwoofer. Kudos to him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young men were professional and Knowledgeable. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a fantastic job setting up my new tv! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did a great job installing my TV. His is very nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad at its best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv and programmed the remote. Carefully explained how to use the benefits of a smart tv, the first one we’ve had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV with professionalism and troubleshooting with setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Set Up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable, friendly and were great at answering question we had. Great representation of Geek brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME!!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were GREAT GUYS to work with answered all my questions and fix the problem I was having with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No waiting all day!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received 5 star service from the Tech from Tyler delivering the TV and setup to our 2nd home in Hawkins Texas..i was very surprised to hese we were first on the list and set up was very professionally done..5 STAR!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent demonstrated exceptional professionalism and expertise while setting up the TV. He took the time to thoroughly explain all its features, ensuring I felt confident using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient friendly tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected everything efficiently and was very friendly and knowledgeable with our questions and additional needs as we decided to also order a wall mount next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job with no trouble.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up the tv in just a few minutes, showing me how to find the settings for each portion of the picture and sound...offered good advice and helped me move my other tv to another room. I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY COOOOOL

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BIG TV AND SOUND BAR ARE FANTASTIC!!!!!! VERY CLEAR & THE COLORS ARE VERY BRIGHT MY WHOLE FAMILY LOVES IT..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg and tyler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job! Very personable and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician brought in the new TV, installed it and got everything going for me, made sure I knew how to use everything and then took the old TV away. Outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy stood behind their work and made it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manager at Tulsa Hills, Rodney, was terrific and made sure all work was completed. Sterling and Dan were great. Sterling is someone Best Buy should reward. He walked in and in 2 min found the problem Visio and Cox cable could not find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mathew was great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. Trouble with scheduling but once the service technicians arrived all went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and Installation.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, both were very polite, professional, answered all of our questions and explained how to operate everything. Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job with the installation of my TV. Took their time setting it up and making sure I knew how to operate it

    I would recommend this to a friend
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