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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 18,760 reviews
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional. Knew what he was doing. In and out. Didn't take anytime at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician brought in the new TV, installed it and got everything going for me, made sure I knew how to use everything and then took the old TV away. Outstanding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous employee who went the extra mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barinia Williams is an angel. My appointment was rescheduled due to an error on the scheduling team. Meant I could not get my new TV hooked up before Christmas. Barinia made sure she came out the same evening and took care of it even though she is not normally on the Home Theater team. So grateful to this young woman.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was outstanding and very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job with the installation of my TV. Took their time setting it up and making sure I knew how to operate it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy stood behind their work and made it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manager at Tulsa Hills, Rodney, was terrific and made sure all work was completed. Sterling and Dan were great. Sterling is someone Best Buy should reward. He walked in and in 2 min found the problem Visio and Cox cable could not find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv with excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and made all my connections. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent installed my TV very quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my TV and showed me how it worked and what I needed to do in order to add new apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Computer Tech Rep Super Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With great trepidation and a major lack of computer knowledge, I found myself having to solve my computer files problem via my computer with a tech rep on the other side. Once an official connection was established(no small initial feat by the tech rep with me on the other side!) The communication of my problem and the plan to solve it were clearly and quickly relayed to me. The amount of time the tech needed to have to solve my problem was clearly outlined to me. All questions were entertained and clear and detailed answers were relayed to me. I was thrilled and relieved with my computer files issue resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very profession and had my tv mounted to wall and ready to watch in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Was Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed quickly and they took the time to make sure I knew how things worked. Also offered to set up gaming devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were friendly and helpful Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was here on time and hooked up all my devices to the TV and the new remote. It was a pleasure to watch them get the work done quickly and efficiently. They answered all the questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job at unpacking and installing my TV. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered and installed my new TV were very friendly, super knowledgeable out the product, and quick got it install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team took time to explain all of the features to me and connected/programmed the remote to work on several devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price, easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was competent, friendly and fast. Very good at explaining the how the thing operated, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv delivery and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and setup my new 55" Sony tv. They also removed the old Sony tv. They reviewed the new tv with me and answered all my questions. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, clean and efficient........................!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad added accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment made. I ordered the TV, had it delivered and installed. The Geek squad came and installed a woofer, Sonos speaker and Eero for wifi expansion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. Made sure the Tv worked and set up the account. Helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents took the time todo a great, clean job of mounting my 65 inch tv on wall, explained features very well. Geek Squad in general has been a great service. Agents are polite, thorough, skilled.

    I would recommend this to a friend
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