Appreciation EventEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 18,776 reviews
  • Rated 5 out of 5 stars

    Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in unboxed the tv hooked up my cable system and then showed me how to use it. They hauled away all of the trash and my old tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my TV very quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of installing and connecting my sound bar to the new TV. Looks and sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Noah & Johnathan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes was very quick & professional. Completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Television Mounting and setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very friendly, professional and ensured that I knew how to use the television and remote controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy sent installers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and helped us get acquainted with our new TV. They answered all questions and didn't leave until we were all satisfied with setup and operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived when promised, did a quick and fast instillation of 2 TV;S and cleaned up afterward also told me that When moving, they will take down wall mounts (included in instillation fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Communication before and after A+, Service TechA+

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony was our tech associate that came to our home. He was excellent. Tony called the day before called before he arrived. Wore paper on his shoes and a mask. Very courteous and pleasant. Had to call for a question that night on an issue he quickly called back and walked me through and it was resolved so quickly. I never mind paying my yearly for the Geek Squad in-home and out they have always been wonderful. My best suggestion......do not fix what is not broken. Keep up the wonderful standards you have set. The Geeks I have dealt with in the last six years are all amazing and so very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV setup.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs arrived on time, set up the TV, and set up universal remotes for additional set as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on site installers were great! courteous and efficient. fastest install ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my new TV very quickly!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked my new TV up to my WiFi and cable box and showed me how to operate it. Easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the Geek Squad service received for the delivery, connection, and wall mounting of the TV. Paid extra to have the wires hidden by having them run through the wall. Everything I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike did a great job. Explained features and hook up all devices. Not crazy about the sound. It roars on all setting but clear voice. Also not crazy about the sales person. He did not explain the transaction. Terms and answers kept changing. Felt like i was being taken advantage of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that set up our Eeros device was very knowledgeable and got things up and running on all our TV's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up TV and got it going. Very nice and handled everything with care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    instillation done

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after the tv was set up, Ruban came to the house and gave us a full education that has made our tv an enjoyment to have, polite, full of knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my new TV with ease and care! Very friendly and helpful and they took their time to answer all of my questions. I high recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY65

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS MOUNTED 65 INCH TV. MADE WALL MOUNT POSITIONS FOR TV SUGGESTIONS BASED ON ITEMS IN ROOM. THEY WERE GOOD LISTENERS! A NINE PLUS !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about how great these two were. So nice, so professional and took a lot of time with us to make sure we understood how to use so many of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, quick and very informative in showing me how to navigate the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    online purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was timely, tv was set up without a problem, agent explained tv operation in a detailed manner

    I would recommend this to a friend