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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad - Terrific!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard from Geek Squad arrived on time with our new TV. He was very knowledgeable, professional, and hooked-up our new TV to the cable box and blue ray player efficiently. Thank you Richard & Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was timely efficient and courteous she set up and explained operation very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer on time and installation was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent arrived early, was friendly, and answered all of my questions. The installation was fast and there were no problems. I plan to use the Geek Squad with my next LG TV purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech that came and installed my new TV. He was on time, very thorough and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job mounting my TV. There were two team members, one experienced and one learning. They were both very professional and the more seasoned team member accepted nothing less than perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my tv quickly and attached my cable box with ease. I now have a new large screen to watch clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who delivered and set up our TV were very considerate and professional. they set it up, connected the cable and showed us how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly professional installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers very very professional. Took their time to assemble and connect the tv correctly. They answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inch TV set up and installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks worked professionally. Answered any questions we had while they took the TV out of box and installed to wall. The cords were hidden behind the TV nicely. All boxes and debris were taken out of home by Geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    router hookup was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a netgear ac 1200 router. I was at a loss of how to connect it. There weren't any real instructions with the router or TV. Called Geek Squad and they had it up and running in about 15-20 mins. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on time and job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was out on time and did a great job hooking up all of my devices. The TV was much larger he took the time to add a new TV mount. Took a bit longer but done securely. It works great and looks beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geek Squad techs came to our house they were very personable, professional and very efficient. Within a few minutes they knew the best way of solving our issues and went to work immediately. Very impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job connecting the tv with my Sonos equipment and installing it where I wanted it installed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected all my streaming services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service. The Set up was seamless, and the Geek Squad Techs explained everything to me and took their time to make me feel comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greg and tyler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job! Very personable and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician was very helpful to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed my new tv was very nice and went over and above the regular service to make sure I knew how to make the tv work. Thank you, Kevin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful Moved and Install the new television Set up everything Internet It's very Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Guys did it agin!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most professional group of guys....They set us up perfectly and made sure everything was working perfectly before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! I have surround sound which I needed my new tv hooked up to. They were fast and even simplified my system. Highly recommend!

    I would recommend this to a friend
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