Customer Ratings & Reviews

Quality customer service and care still exists! The technician arrived within the time window of the scheduled appointment, even calling me when he was about 20 minutes away. I received a thorough and understandable explanation of what was going on with my TV, and also given some recommendations. He also helped me upgrade the TV software and sync my remotes. I am not a tech savvy person, so I so appreciate it when someone who is takes the time to educate me, without making me feel like an idiot. I can always count on Geek Squad representatives to be kind and helpful!

The Geek Squad had our TV and sound bar set up in under 45 minutes. They even cleaned up and removed all the packaging. I wish they had spent a bit more time with us, teaching us how to use the equipment.

We’ve had WiFi connection problems in our home. Our Geek Squad Agent Kyle helped us install a new NetGear Modem and eeros mesh system through the house and it works perfectly. He did an excellent job, competent, smart and just made it look easy. Then he went about setting up a new printer not originally a part of the work requested. He was easy to work with, professional mad fast. Thank you Kyle …. Great job!

The installer mounted my TV to the stand I had purchased, connected my TV as well as my dvr. He explained how to use the TV remote and how to navigate through the on-screen menu option.

The technician, Trey, was courteous, friendly, speedy, and very intelligent. Everything was installed quickly and we were taught the basics of how to use it. He did great!

The agents were so helpful not just in installing the TV and correcting the previous installation of the router but also gave demonstrations of usage and how devices worked.

Best Buy agents helped set up the TV, made all necessary connections. Great job.

Tech (Zan) did a wonderful job of setup and explained everything about my new Roku TV. I’m pleased with my purchase, delivery, and setup.

Installed OK however missed on set-up of the correct loudness. Needed the geek squad to come back to adjust the voice to the remote. All personnel need to know the policies of Bust Buy. I was told I could return a TV for disposal when I return the entrance squad and I had a scene making me non receptive of returning to purchase further electronic equipment!!!!

The geek squad did a fantastic installation and programming of one remote for all equipment. They took the time to demonstrate how to use and were available for follow questions after they left.

Agent mounted my tv and connected my devices. Clementine and Stephanie were very friendly and informative .

No doubt, I could not have done the installation without the help from the technician, George. He did a phenomenal job!

The agent was prompt and very efficient. Came in and took care of business

Absolute best customer service. Friendly, knowledgeable, helpful. 10 out of 10!

Mike and David started this install mountain after my move. Scott Adams and Holly Peake finished it with a homerun install. The expertise was equaled by the professionalism. Great Job!!!

My new tv was installed correctly and the tech came on time

The agents mounted my TV and set up my devices. Did an excellent job very professional.

The guys were not Greek Squad, but subcontractors. But they were careful and very precise. I can not stand for things to not be in perfect alignment. They were fast and efficient, I was satisfied.

The agent set up the tv and connected everything. Then he showed us how-to operate it and made sure we didn’t have any questions before he left.

VERY KNOWLEDGABLE AND PROFESSIONAL. ACCOMPLISHED SET-UP IN MOMENTS THAT WOULD HAVE TAKEN ME POTENTIALLY COUPLE HOURS.