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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 18,776 reviews
  • Rated 5 out of 5 stars

    Getting Geek Squad installation was the right idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV is on a stand, so wall mounting wasn't needed. But, I definitely felt more comfortable if the TV was set up by someone with expertise, and I definitely got that! He also moved my heavy stand to a more convenient location about a foot to one side, and set up my Apple TV box in a new location with no problem at all. Very happy with my experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, Clean Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who installed my new smart TV arrived on-time, were professional, pleasant, and cleaned up after themselves removing all packing material from my home. I have nothing negative to say.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were knowledgeable and answered all our questions. They went out of their way to help us set up all our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live our Pioneer HD 24” Smart Tv!! 1080 P and EASY to maneuver for older generation!! Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed our Christmas gift TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were delighted with our Geek Squad install. We got a 55 in 4k tv as a gift and they scheduled our install very quickly. The young man called first and when he came in he installed the legs and ran cords through them, hooked it all up and carried it to the entertainment unit. He set it all up so all remotes including the Roku and Fire stick and PlayStation all worked seamlessly. He was very knowledgeable and was not only efficient but carried all boxes away. Very pleased with our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and set up all the apps for my new LG TV. Very friendly and capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and set up all the apps for my new LG TV. Very friendly and capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install were very professional, polite, and above all they made sure that the item fit well and worked!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond to be helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad removed heavy old TV and set up new Smart TV very quickly. Answered all our old school questions very patiently. Excellent service. Courteous and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did such a fantastic job for us! Very professional and great at problem solving.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my 65" Samsung tv. Made sure services (Amazon, Netflix, etc) were active and working. Did a quick check on picture dynamics. Answered a few questions we had. Overall efficient and when left had everything working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS THAT WERE HERE TO SET UP MY 55 INCH TV WERE SO NICE AND HELPFUL, THEY MADE SURE I UNDERSTOOD EVERYTHING ABOUT THE TV BEFORE THEY LEFT, CLEANED UP EVERYTHING. WELL WORTH THE MONEY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad new TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my new TV and reconnected the devices that I had for it; excellent and competent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job at Setting up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my TV efficiently. They explained how the TV worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people who do a good job installing the smart tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents here on time. Very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad replaced my TV and connected the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents brought my replacement TV and connected the sound bar, quickly and efficiently. They were pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler was EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler connected all my "stuff" to the TV and even put together a mounting devise needed. He was so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and effective…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed our old tv and installed our new one very efficiently and verified that our cable box connection was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blake installed T.V. very quickley and cleaned up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake Butler (The installation Tech) was very courtious and very knowledgable

    I would recommend this to a friend