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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 18,772 reviews
  • Rated 5 out of 5 stars

    Nice job on complex situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job setting it up and activating icons for our long standing but largely unused Netflix and Hulu accounts. He also set it up so we could access legacy VCR and an Xbox that was used to play DVDs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, clean and efficient........................!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As USUAL - EXCELLENT, GREAT, MY FIRST CHOICE ALWAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 3 TVs and assorted accessories, Blu-ray Player, ROKU, installed into an AT&T U-verse System with Internet. AS USUAL, the GEEK squad did a fantastic job, in a minimal amount of time. The work is beautiful, clean, all the wiring covered and clean and everything looking neat and professional. They mounted 2 wall mount TVs with sound bars. The other TV was setup in an entertainment center. Not a wire to be found. GREAT WORK! We have used the GEEK squad for anything electronically video or audio. They are the BEST. Their call-in line is great. We had an issue and they were at the house the next morning to fix it. What more do I need to say. YOU CAN’T GO WRONG! THEY ARE THE BEST!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ to the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected our TV, set up apps, explained how the remote works, and answered all of the questions that we asked, plus more. A+ to the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected the TV and set it up very fast. Did a good job, I could have used a little more instruction but it worked out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv and connected all equipment I had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and courteous and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service. Finally I felt completely at easy with such competent, courteous and attentive guys. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome. Installed our new TV and helped pair all our devices to it. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set up our tv and taught us how to use it. Excellect service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek squad members who came out to set up my LG TV were on time and efficient and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and efficient. Best of all they were patient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy agents helped set up the TV, made all necessary connections. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional. Answered all questions thoroughly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was super helpful and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived we he indicated, did a good job of explaining the set up as he moved through the process. Very please with his attitude in helping me connect with my purchase. Very positive young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so great! They always know what to do and how to fix any problem you have, I highly recommend using them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents were smart and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new TV and made all the connections. They also instructed me how to use my DVD set up, Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad agents set up my Theater room.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents did a excellent job setting up my theater room. I’m very pleased with the agents and the work they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent arrived on time and set up tv and checked several channels. I could not figure out how to pull up local broadcast stations and he patiently showed me how.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional knowledgeable - great work! Cleaned up and hauled all trash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service and set up wonderful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service and set up wonderful. Johnson along with The GEEK-SQUAD was proficient and knowledgeable and quite helpful. They answered all our questions and set the TV up perfectly. Thank you.

    I would recommend this to a friend
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