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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 18,776 reviews
  • Rated 4 out of 5 stars

    Basically, fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Time expected and show up time was a little off though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The men were fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were fast and professional in the process of connecting my electronics. There were able to answer any questions that I had and made suggestions to fit my personal electronic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV with my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony Bravia is all I've ever looked for in a TV. Picture and sound is awesome!!! Can't wait to see the new QD TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was on time, quick, and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my new Samsung 75" Q90T Smart TV. It is a large TV and on the heavy side. Two technicians delivered it, set it up, connected my new Samsung HW-Q60T 5.1ch Soundbar and took the large box in came in with them when they left. They were on time and were quick and thorough. I was left to sign in to Netflix and Prime TV and also to set up my remote control on my DISH system. I could have not done it alone as it is really a two man job to install one of these. They installed the stand and set it on my entertainment center.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are terrific. They were on time, kept us in the loop on the way over. Both guys were really good with an 86 year-old and equally as good with us. They set everything up, were as patient as we could ever have hoped for, taught us what we needed to know and were really professional from start to finish. Daniel and Jesse.... thank you very much for all of your help and expertise!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Agents

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived promptly, a d even gave me an esti. Ate of when they were on their way. Very knowledgeable on the product they set up and even the devices I already owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, friendly and thorough. They were able to remove my old TV and setup everything with my new one in under 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoyed your help with the purchase and set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done Best Buy on the TV and the Geek Squad on set up and showing how to get the most of our new TV. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did a awesome job installing and answering all my questions .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Britan of the GEEK SQUAD was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRITAN was great. He really know his stuff. Did an outstanding job in setting up my TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad means excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV and connected devices safely and professionally while explaining what and why they were doing certain things!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer arrived as scheduled, were fast and efficient, and gone in time for a meeting I would have had to skip. (Had planned to skip but timing worked well.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. Techs made sure everything was working. Set up the tv as I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech totally rocked!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was completely satisfied with the set up and connection of my TV and Roku device. He was on time, competent, and very patient. He did not leave until I felt confident to use my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech called ahead was on time. friendly, polite. careful with the TV and respectful of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy way to be up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly set up TV, connected to Ethernet, sound bar, and Blu-ray. Made basic picture adjustments. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and very helpful. He knew exactly what needed to be done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men showed up at our door exactly on time. They were very professional through the delivery, installation and set up. We could not have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get Get Squad on you team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new LB C2 65 inch tv and wanted to make sure everything is connected correctly including to my surround sound system. The Geek squad came a did a masterful job of connecting everything and setting up the picture for me. Then gave a nice training lesson on how to use my new smart tv (since this is my first smart tv). Glad to have the Geek squad there to support me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv's quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and all of the required components quickly & correctly. They reconnect and integrated my computer with the related systems. Great job!!!

    I would recommend this to a friend