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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 18,772 reviews
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was exceptional. The team did a fantastic job at making with making it a clean and seamless installation. They were also very professional and did a thorough job. I wish we had gone this route sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geeks did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks delivered our large television and hooked up all extras. Super guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and install person Ryan was very friendly, knowledgeable, and patient with us since we are senior citizens. He explained everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was right on time and did an excellent job installing all of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who did this for me explained what he was doing as he did each step and even told me if i had any issues to just call and reach out perfect assistance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the contractor. He arrived on time. He was very knowledgeable, professional, efficient and polite. He was also very patient in explaining how to switch between remote devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service person. Knew the product and was able to easily explain how the TV worked. Was able to even explain some of the working of our TV cable service. Very polite and easy to talk with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad setup TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer kept me in the loop. He notified me he's running late and gave me an up dated arrival time. Spencer was very friendly and worked fast. He kept the place clean. He made sure I knew how to operate the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery & Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were gracious & knowledgeable. They set up our new tv quickly & efficiently, and answered all of our questions accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Fan for Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad install and mounting was prompt professional and friendly. Great job.. Glad I joined Geek Tech Club!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was overwhelmed by all I need to learn. BUt I know I can all for help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blake installed T.V. very quickley and cleaned up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake Butler (The installation Tech) was very courtious and very knowledgable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, hooked everything up quickly and correctly. Very friendly and personable while answering all my questions. They finished up by explaining what they did and how I should use the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, set me up, & answered all my questions. Great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent Kyle did an awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had WiFi connection problems in our home. Our Geek Squad Agent Kyle helped us install a new NetGear Modem and eeros mesh system through the house and it works perfectly. He did an excellent job, competent, smart and just made it look easy. Then he went about setting up a new printer not originally a part of the work requested. He was easy to work with, professional mad fast. Thank you Kyle …. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs that delivered TV and set it up were friendly and professional. It was obvious they do this daily. The Geek Squad service is what led us to purchase from Best Buy. Highly recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HappywithGeek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, very courteous, very informative. Just good all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modified order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent I spoke to was very helpful and did exactly what I needed to get done. I expanded my order for a new stove to include getting rid of the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up when they said they would. They quickly setup the new operation, with little mess and great care. I appreciate the efforts they took to set it up. I have physical limitations and I didn't have to do anything. They were in and out within 20 minutes. So efficient. Everything was aet up and operated immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Geek Squad guys are good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs were professional, knowledgable & very thorough. They quickly set up both TVs, connected them to our remotes & services and showed us how to operate them. Great job.

    I would recommend this to a friend
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