Customer Ratings & Reviews

Geek squad was very courteous and knowledgeable. I had a minor problem that cropped up after they left but the returned immediately and fixed it.

I can't say enough about using the Geek Squad for any of your technical or installation needs ! They effectively and efficiently installed and set up my new tv in a very short time while respecting my home as if it was theirs !

The installers very very professional. Took their time to assemble and connect the tv correctly. They answered all my questions.

The agents removed our TV from the box very carefully and put it on the stand. which we already had. They also hooked up our Xfinity cable service, Firestick, and Netflix subscription. They showed us how to use the remote, and made it possible for us to use our cable remote also. The agents answered all of our questions, and removed our old TV. The men were very knowledgeable and helpful with any concerns we had. We would recommend the Geek Squad service to anyone buying a large screen TV, because they are trained to remove a large, somewhat heavy TV from the box and set it up properly and quickly.

We had several agents work with us, due to a manufacturing issue that caused the first TV to not turn off. Replacement part didn’t fix the issue, but the Geek Squad agent contacted BB and arranged for an another new TV. Jay took care of everything. Every interaction with the Geek Squad was fantastic!!!!

The guys were fantastic highly recommend them.....

Team show up and time .Very polite and profecional. Im happy with the installation and quality of work

Love the TV. Wish the Sam was a little better. Picture quality is excellent.

The technicians who came were the best! The main tech was patient with me. His coworker was helpful. Timely. Masked. Friendly and informative. Very good experience!!

The Geek Squad was awesome. Installed our new TV and helped pair all our devices to it. Thank you

they did a excellent job setting this all up Had to drill in the wall and made no mess. We were absolutely impressed with their work

They did a great job of setting it up and how to use it.

Install went fine. Realized later that the sound bar went off with the tv remote but did not go on with the tv remote. Called to get tech support. Got the installers cell number to call direct otherwise 2 weeks b4 tech could come. Left 2 voicemails on techs cell but got no response. Tech was scheduled to come yesterday but was sick and had to cancel the appointment. The customer service person said he would call the local office to reschedule and would get back to me later in the day, no response. Today I received an automated message saying the appointment had been canceled and I would have to contact them to reschedule. Needless to say I'm a bit frustrated.

The agents were efficient, friendly and knowledgeable. They set up my smarts with all my programming and hauled away our old set. They even came earlier than expected which we were glad they did.

The Geek Squad representative came out and connect a cable on my BOSE TV and got it working for me. He also set up my Spectrum cable TV service.

Anytime I buy something that needs to be hooked up. I will choose their service because it’s fast and convince !

The gentlemen who set up my TV were courteous, friendly and professional. They were able to synchronize the remote with the AT & T U-verse remote seamlessly.

Great service and they did a great job setting up the tv

The crew communicated with me regarding time of delivery and set up. They were professional, informative and knowledgeable about our TV and followed safety protocol.

We had a problem where our home theater no longer transmitted video and then audio for our cable. I diagnosed it as potentially an ethernet cable problem. However, I wanted a second opinion and the Geek Squad tech came and determined that the converter box (IP to HDMI) was potentially the cause. They further analyzed and determined that the cable needed to be spliced. In the end new converters and cable re-splicing addressed this vexing problem, The tech demonstrated good debugging and communicated clearly what was being done. The result was great including reprogramming our universal remote.