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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    GREAT JOB

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite, knowledgeable and professional. They did a great job and I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a fantastic job and I’ve used them for multiple jobs in my house. And OER usual, they did a great job once again this time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Crystal TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a good job of getting my new Samsung Crystal tv and my existing components installed. The only thing that was not completed was the ability to turn the tv on and off with the cable remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad dId It

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was connected and setup quickly. The Geek Squad Representative was courtesy and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service techs were very knowledgeable - professional and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient and knowledgeable Geek Squad-er.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was very smooth, Dude knew what he was doing and got-er-done. He also gave me some training which I could have used more of, but it's a pretty user friendly system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quick, clean and efficient........................!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Chris were fanastic!! The geek squad is the best around. DO NOT SEND THIRD PART JUSTIN OUT TO DO ANY OF YOUR WORK....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad instld. my new 55" LG fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received very professional, fast and friendly service as I have come to expect when I purchased and Best Buy delivered and instld. my new LG 55" T.V. Now I have to take the time to buy a Samsung or some type that doesn't fight with the LG with the new firesticks. I have to get rid of the Vizio in the adjoining room because when I turn off one or the other than the remaining one will come on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My New Smart TV in No Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only great things to say about Alex's tech service in setting up my new smart TV. He gave me advance notice of when he would arrive and his quick and efficient work had my TV up and running in no time. I appreciate his patience in teaching me how to use the clicker and the new system. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby & I are no techno geeks so we appreciated the service of the Geek Squad for the delivery and setup of our new tv and sound bar. The guys were informative and patient with all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Installed my 65in. TV and came back the next day to train m,e on how to get the most out of the set

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful in setting up the tv and giving us instructions for operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave & the Geek Squad team were great. Needed someone to go out to see my mother-in-law to properly hook up her new TV & all attachments, (DVD, etc.), & they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers set up TV perfectly. They were very professional and very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service man was friendly, but, didn't want to stay

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service man was friendly, but, didn't want to stay and explain things to me. Was in a big hurry. I would recommend to a friend anyway, he might have been having a bad day. Otherwise, I have always had good luck with Best Buy service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a pleasure he was a great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician arrived on time, spent as much time as we needed to complete the job. No problem recommending Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough and knowledgeable!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan and his partner were awesome; moved my old tv to another room; set new equipment up efficiently and spent the time to make sure that I knew how to use everything!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your TV deilery company was great neat clean and very knowledge. Showed my the basics on how to operate the tv, just wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous employee who went the extra mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barinia Williams is an angel. My appointment was rescheduled due to an error on the scheduling team. Meant I could not get my new TV hooked up before Christmas. Barinia made sure she came out the same evening and took care of it even though she is not normally on the Home Theater team. So grateful to this young woman.

    I would recommend this to a friend