Customer Ratings & Reviews

Jake the installer was amazing in every way. Professional , knowledgeable and friendly.

They were very nice, cleaned up after themselves and helped me by explaining everything to me. Set it up the way I wanted and I even called them a few days ago and he explained how I could get to video 1, in order to watch my tape

Again the people who installed my TV were knowledgeable and explained things to me so I was comfortable using my TV when they left.

Excellent installation. Went above and beyond. Would recommend them.

The geek squad agents did a excellent job setting up my theater room. I’m very pleased with the agents and the work they did.

Agents were first class. Handled everything quickly yet correctly. Explanations for "how to" were concise yet thorough.

The Geek squad agents came in on schedule and proceeded to set-up my television and surround sound system with no problems. They answered all my question and I felt very satisfied when they left.

Guys were excellent and showed me how to navigate and set up our new TV.

Devon and Beth (Elizabeth) were very courteous, helpful, professional and very knowledgeable. Perfect job. Highly recommend Geek Squad.

Agent was quick and efficient. Very satisfied with his work. Nice guy.

All items were set up and working great. Geek team members did a great jon with set up and explaining all items to me

They connected the TV and set it up very fast. Did a good job, I could have used a little more instruction but it worked out great.

Geek Squad install and mounting was prompt professional and friendly. Great job.. Glad I joined Geek Tech Club!

Both men were extremely helpful and accommodating. They did everything they could to make our viewing experience a good one. One of the men hooked our sound bar up to my tivo. Unfortunately, after they left, I found that no matter what function I do - changing the channel. shutting t.v. off and turning back on, fast forwarding, etc. the sound is all over the place. I find myself constantly adjusting the sound and I have no idea how to fix this. I'm sure he didn't anticipate this problem and I don't hold him responsible. I would just like to know how to make the sound stable.

Installers set up TV perfectly. They were very professional and very helpful.

THE FIRST GEEK WAS POLITE BUT THE SYSTEM DID NOT WORK AS IT WAS SUSPOSE TO AFTER HE LEFT. A WEEK LATER ANOTHER GEEK CAME TO THE HOUSE AND REDID THE WORK THE FIRST GEEK DID AND NOW THE SYSTEM WORKS AS IT WAS DESIGNED TO . BETTER PICTURE AND SOUND. THIS WOULD BE A 5 STAR REVIEW IF THE SECOND GEEK HAD SHOWED UP FIRST.

Gabriel and his team did a great job installing my kitchen appliances and giving suggestions on where to hang my range hood. My dishwasher was a little bit of a challenge to install but they were able to figure it out. I really appreciate the care they took to being careful installing everything. My appliances are beautiful. Love how quiet the dishwasher is. Thank you!

On time, polite efficient people. Neat and carried off boxes. Set up remotes and wireless and also soundbar

These guys did such a fantastic job for us! Very professional and great at problem solving.

This review is actually mixed. Our experience purchasing several tvs, fire sticks, brackets, and a media room set up was bat-guano-hits-the-fan. Truly one of the worst customer service experiences ever. We vowed to never use Best Buy again. However, the Geek Squad CREW that showed up to install everything -- two hard-working gals -- was terrific. They were on time, courteous and knowledgeable. Best Buy's troubles seem to come within the store management or in the corporate management.Either way, don't blame the Geeks when it all goes wrong.