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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 18,772 reviews
  • Rated 5 out of 5 stars

    Installed my new TV correctly and timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time with face masks and shoe covers. they installed my TV correctly and in a timely manner. They also reconnected my surround sound. Great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Job well done!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came out to deliver my TV did a great job and even came back the next day to take care of unexpected issue. However, Geek Squad did not come out. It was a third party vendor. Not a big deal considering that the job was well done, but a bit misrepresented by the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian, was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian came is on time, set it up quickly, showed me what I needed to know and more, made my entire setup more manageable and neater. I could not be happier with his work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was fast. The Geeks were professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Class Reps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lance Morgan and the gentlemen with him, whose name I can't recall, were very knowlegeable and professionable. They were also very friendly and helpful in explaining the TV and setup to my other systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek did Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my TV and then answered all of my questions and where very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys new what they were doing and explained well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to risk handling this TV because it is large and I am prone to mishaps with anything glass. The tech skillfully installed it and connected all the other components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, yess!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, pleasant, professional and proficient in their installation of my product and gave me reason to feel good about the choice I made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers set up TV perfectly. They were very professional and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    USE the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two gentlemen were fantastic!! They were very friendly, polite, and professional, but even better than that they really knew what they were doing. They installed my new Samsung TV, hooked it up to the internet, and my new wireless headphones, and my Sony DVD player. There was a glitch in the software, but they trouble shooted it and got it fixed almost immediately. Unless you are a tech EXPERT, I would strongly advise you to hire the Geek Squad. They are WELL WORTH the money. I never would have been able to do what they did. And they did it all in one hour and 10 minutes! They hauled my old giant TV away as well. VERY good experience! Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad Installed my new TV and hooked it up to all the devices that I had including my hearing aids and DVD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT SET UP MY TV AND MADE SURE EVERYTHING WORKED BEFORE HE LEFT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Exceed my needs and expectations, again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramsay tool all the time necessary to not only setup the TV, but also to make sure that all of my devices were connected to the same Wifi connection, including an Antenna, and OTA DVR, my AT&T cable, a Hard drive, and my new (BB provided) eero Mesh system. It took longer than we expected, but he stayed calm, and we worked together to make it all work, Patience is a virtue. He has loads of it! We've worked together before, and if I could, I would ask fo him on every Install. I could never have done it without him. Period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my kitchen appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabriel and his team did a great job installing my kitchen appliances and giving suggestions on where to hang my range hood. My dishwasher was a little bit of a challenge to install but they were able to figure it out. I really appreciate the care they took to being careful installing everything. My appliances are beautiful. Love how quiet the dishwasher is. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived as scheduled, on boxed and set up the tv where we wanted it, did the programming necessary and gave instructions for the tv's operation. couldn't have ask for more. great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did everything necessary, including a bit of tweeking and training for us old folks. Danny I think it was....and took the old TV away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The showed up on time. They were efficient, knowledgeable, Helped with placement suggestions. Very pleasant even though it was the end of the day. this was the 2nd time setting up a TV and I would definitly use the service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product looks very nice in my space. Very sturdy and well put together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I never would have the patience to do such a complete set up.

    I would recommend this to a friend
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