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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 9 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 237 Showing 4,721-4,740 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad setup and calibrate my TV and BlueRay player nearly 5 years ago. They were very professional and knew their stuff! Pay a little extra and have the Geek Squad set up electronics for you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was outstanding very professional on time and very kind wit my in-laws. He knows what he is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up tv with minimum fuss and did a high quality installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is excellent- the sound is outstanding- would highly recommend this television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, skilled, nice guys. helped a lot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two guys were very affable and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Fla & I purchased a 50” TV for my daughter in Colorado, who just moved into her new apt. She lives on the 2nd floor & I was so happy to know that Best Buy would deliver and hook it up for her. She said they were very courteous to her & friendly to her new puppy. Geek Squad is the reason I prefer to purchase all my electronics from Best Buy. They have always come through every time I need them. Best Buy Products, Geek Squad & Customer Service are truly the Best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard from Geek Squad arrived on time with our new TV. He was very knowledgeable, professional, and hooked-up our new TV to the cable box and blue ray player efficiently. Thank you Richard & Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a complicated sound system, old with new, and the sound did not play when Geek Squad set up the new TV. I thought I'd be left without sound while they called out someone else because they weren't figuring it out. But they had troubleshooting conversations, tried different things, and worked at it until they figured it out. And we got sound! They were not giving up! They did a great job, quick, friendly, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good communications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personnel who delivered and completely setup the television were excellent and assisted me in learning as well, no disappointments!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They brought my tv the day before Thanksgiving and when it arrives, they opened it and it was broken. Instead of waiting until the next business day, they stayed over thier schedule and went back to the store and picked up another tv and delivered and set it up a few hours later. I was vey appreciative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs. connected the tv and showed me how to operate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was excellent and showed how to use the smart TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fun was had by all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up was flawless and the team was fun to work with. Fast and efficient and showed us how it all worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it all

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I never would have the patience to do such a complete set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad didn't really outstanding job and were helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered and installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad. Luke. Was professional. Quick. And thorough. Answered questions. Showed and explained even though I did not know what to ask yet I am still experimenting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was a must.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was included with my total tech. It was a must since my 77 inch tv is so large. They did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up a 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend and I previously put my Samsung 65" TV on a cabinet which was the final location. They repositioned the TV so they had access to replace a cable and setup the audio and video functions. Everything was working correctly. They even looked at my external "Alexa" which hadn't worked since Spectrum replaced my modem and router. It took a little time but finally got it working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad debuted TV & Sound system problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs were very professional, knowledgeable about TVs & sound systems. They debugged problem and fixed the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great knowledge piece of mind and they do it right. What more can you ask for!

    I would recommend this to a friend
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