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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 237 Showing 4,721-4,740 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fantastic highly recommend them.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation. Went above and beyond. Would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and professional install service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and professional and quick to set up New Tv. They even took my old tv and set that up downstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic TV. No bells or whistles. Does what we wanted it to do. Sales person very knowledgeble. Delivery on time and service professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician Terricka arrived on time and she was courteous and well informed. Set up TV, DVD player, and soundbar efficiently and explained how to operate them and demonstrated use of the remote controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frank and Patrick are amazing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frank and Patrick from Reno are worth their weight in gold. Professional, knowledgeable and so friendly. They really know their stuff. Saved us a lot of heartache and were amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad instld. my new 55" LG fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received very professional, fast and friendly service as I have come to expect when I purchased and Best Buy delivered and instld. my new LG 55" T.V. Now I have to take the time to buy a Samsung or some type that doesn't fight with the LG with the new firesticks. I have to get rid of the Vizio in the adjoining room because when I turn off one or the other than the remaining one will come on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler was EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler connected all my "stuff" to the TV and even put together a mounting devise needed. He was so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did their job, but unlike th apast they were not consultative, rather justdid the job and left. What I liked about Geek Squad was the way they explained and advised customers. That was missing , but the no complaints on the job, just the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was a very professional , smart and easy to speak to. He was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad tech was on time for the appointment. After the connections were made he reviewed the remote then answered all our questions. Great service and worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up a 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend and I previously put my Samsung 65" TV on a cabinet which was the final location. They repositioned the TV so they had access to replace a cable and setup the audio and video functions. Everything was working correctly. They even looked at my external "Alexa" which hadn't worked since Spectrum replaced my modem and router. It took a little time but finally got it working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great knowledge piece of mind and they do it right. What more can you ask for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was awesome. Smart, efficient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the 2 techs. So helpful. Made sure I knew how everything worked. Got all the extras, like blue-ray player, set up and working. They were so worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech called ahead was on time. friendly, polite. careful with the TV and respectful of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful in setting up the tv and giving us instructions for operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is reliable, third party is not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen, Dan & Chris I believe, did a great job and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was terrific! Very thorough and p!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got right to unpacking my tv. Installed all my accessories and made certain they were operating properly and that we knew how to operate them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up tv with minimum fuss and did a high quality installation.

    I would recommend this to a friend
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