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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 241 Showing 4,801-4,820 of 18,760 reviews
  • Rated 5 out of 5 stars

    Its worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. They set the new tv up quickly and took the old set away. They knew what they were doing and did it well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so worth the money to have to technician come to set up the TV. He also connected all of my other components and showed me how to use the TV. He was incredibly professional and patient with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this TV perfect visual the color is so clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and UTube TV device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding knowledge, and set-up expertise.xxx. x

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, love the picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having a smart TV. Great picture and I don’t have to wear my glasses to see the screen anymore, it’s such a large screen. I really needed the Geeks to install it, they were amazing and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my TV on the stand and made sure everything was hooked up properly. He also showed me how to access use the remote and answered all of my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my new TV quickly, reconnected my streaming services and clearly described basic operation of new remote. Promised to follow up with me, but didn't -- which is why I gave 4 stars instead of 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding geek squad work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great part of the membership. Professional and courteous installer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sit back and watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a DIY guy — 72 years old — I can’t tell you how satisfying it was watch 2 squad members unbox, mount, connect, demonstrate, and take the empty box away — living large with Total Tech — will be sad when my plan renews to the lessor Total plan but if I’m understanding the changes I can still pay a little extra for installations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thank you to the Geek Squad worker that delivered and set up my Samsung TV and DVD player. He took his time explaining how to use it all seamlessly. I rate him 100% on service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the installation professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Guy Knows What They're Doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective Efficient fast Friendly & Knowledgeable. Great job. Tha

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set It Up Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best to set up a smart tv is to have a professional do it. My three sets, purchased at various times were all set up by Best Buy professionals. One by Geek Squad and two by one of their contractors. All did great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and they did a great job! They arrived on time and we’re done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a tv in Gilbert, AZ for our son and had the geek squad deliver and set up. They came right when they said they would and set up everything quickly and correctly. Both guy were super nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up exactly when they said they would and connected all of the components and explained everything and did a great service for us, so very impressive. We are happy Geek Squad fans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my new Sony 65x85j to my existing home theater. Easy set up to my Denon receiver, Harmony remote and Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modified order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent I spoke to was very helpful and did exactly what I needed to get done. I expanded my order for a new stove to include getting rid of the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helpful, professional, left no mess. informative and positive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over and above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great and very efficient and helpful. They also helped with some existing problems that I’d been having. Much appreciated

    I would recommend this to a friend
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