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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Very Professional, Personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who set up my TV were very professional, on time, and friendly. They offered advice on getting the most out of my purchase, and tips they had learned along the way.. I enjoyed their company,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, Quick and easy--and most helpful. Polite men and cleaned up afterwards, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well trained worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set up with explanation of cord connections and choise of channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding geek squad work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great part of the membership. Professional and courteous installer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fantastic highly recommend them.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, like a military operation, in and out everything working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and simple…great job! Tech explained TV setup and functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PK

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up! took the old, left the new! Great service and advice, asked questions of i needed help. Good experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad money well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Mom and sister had high praise for the quick, expert delivery, unboxing and setting up of Mom’s new TV. Was worth the expenditure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected and mounted my 3 Televisions

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 TVs from Best Buy, and I wanted 2 mounted in the bedrooms, and the 75" set up in the AZ. Room, I hired the geek squad to do the work, the guy came out and did a GREAT job, everything was mounted and looked and performed great, the guy was very knowledgeable, and made me feel that the job would be done and done correctly. Everything was setup and works great, he even installed a sound bar with big TV, I recommend the geek squad for all your set up needs, there a little pricy, but you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they came they mounted the television and all equipment that came with it and made sure I understood and they set up the remote before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job unhooking our old system,something I wasn’t looking forward to doing!They connected our new tv and sound at easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very professional!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived as scheduled and went right to work. Our set-up is complicated because the TV is wall mounted with the wiring going through the wall. They had to get a different mount to fit the spacing of the studs, but got the work done without a problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech came out to reset our new remote for my new Onkyo receiver. Fixed it in no time explained what happened and showed us why. No more remote control problems. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional people mounted and connected my TV. Also, showed me some of the remote features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heather was efficient and very knowledgeable. Explained accessing optional internet features )Netflix and Amazon Prime). Gave me her business card if I had any questions in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the men were very helpful and knew what they were doing. i would call them again, they did such a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up team was knowledgeable, on time actually beat the text notification telling me they would arrive soon. They were very professional and completed set up quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was excellent and showed how to use the smart TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just Made Life Easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation crew did a great job! Will definitely take advantage of this option in the future...

    I would recommend this to a friend