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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 18,760 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who did this for me explained what he was doing as he did each step and even told me if i had any issues to just call and reach out perfect assistance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech called ahead was on time. friendly, polite. careful with the TV and respectful of my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As USUAL - EXCELLENT, GREAT, MY FIRST CHOICE ALWAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 3 TVs and assorted accessories, Blu-ray Player, ROKU, installed into an AT&T U-verse System with Internet. AS USUAL, the GEEK squad did a fantastic job, in a minimal amount of time. The work is beautiful, clean, all the wiring covered and clean and everything looking neat and professional. They mounted 2 wall mount TVs with sound bars. The other TV was setup in an entertainment center. Not a wire to be found. GREAT WORK! We have used the GEEK squad for anything electronically video or audio. They are the BEST. Their call-in line is great. We had an issue and they were at the house the next morning to fix it. What more do I need to say. YOU CAN’T GO WRONG! THEY ARE THE BEST!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service and set up wonderful.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service and set up wonderful. Johnson along with The GEEK-SQUAD was proficient and knowledgeable and quite helpful. They answered all our questions and set the TV up perfectly. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guy easily and quickly set up my TV and connected to the internet. Was very kind and on time and kept me informed of when to expect him at the door. Good guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleaned up my "rat's nest"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in, set up the TV and connected it to my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was super helpful and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived we he indicated, did a good job of explaining the set up as he moved through the process. Very please with his attitude in helping me connect with my purchase. Very positive young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed My Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and did a good Job. The geek Squad teams are always doing good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase the TotalTec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad made the experience a breeze and the member went above and beyond. Many thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sauly Likes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional everything got done all at once from installing my tv and my soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV and hooked it up to my receiver and showed me how to use the new remote and TV. Their service was superb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were a big help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my TV and all my other devices. They explained how everything worked. They were also very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service appreciated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt arrival of installation team and courteous, thorough installation of my new tv earn a 5 star from me. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A member of the Geek Squad came to our home and helped us to setup and understand how to operate our Sony Smart HDTV. This is our first flat screen television purchase, and the assistance was greatly appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I needed was a Firestick installed, which I know sounds ridiculously simple…but after my dog crashed my previous large screen TV, the new one has “seatbelts” (suggested by Best Buy) anchoring it to the back of the built in case with about 1/4” clearance. No way to get to the ports on the back of the TV without a lot of work which I could not do by myself. This was a simple task for the Geek Squad, however. He was quick and efficient, came at the appointed time, and also gave me a tutorial on operating my new device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great at setting up!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnathon was amazing. He set the TV up and paired the old remotes as well as set up the one that came with the 4K box from Comcast. He was patient and showed us how to move between what we wanted on this very complex TV. He is worth asking for to do y0our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and handle my system as they should and really were professional and helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad synced 2 TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the squad did was to sync my new TV with my old one for $200. I thought the price was outrageous for 30 minutes of their time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Setup no fuss

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad delivered and installed 75” tv no problems. Had to return a previous Walmart TV that was delivered cracked. Absolutely no issues with Best Buy delivery, install and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the third attempt over as many weeks to deliver The LG Nano TV. Not the agents fault but a "warehouse" problem. The agents were great ,arrived on time but ran into problem placing it on stand because the legs of TV are much wider than earlier models. While I had ordered a 65" that model was suddenly not available. So I received a 75 " for the same price . So the guys had a lot of work to do putting the TV where I had planned on it going. They were great! The agents did pair it to my Comcast remote instead of the LG remote which I need to know how to use inorder to adjust settings.

    I would recommend this to a friend
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