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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 18,772 reviews
  • Rated 5 out of 5 stars

    TV Setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came to my home connected, installed and programmed my new 55"TV. They also showed me how to access features easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected all my devices. Did an excellent job. Very polite and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV with my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony Bravia is all I've ever looked for in a TV. Picture and sound is awesome!!! Can't wait to see the new QD TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Geek Squad experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and Nate did an excellent job with our TV install. Friendly, knowledgeable, courteous and good representatives for Best Buy. They answered all questions we had and made good suggestions for TV care/usage going forward. A very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job installing and mounting my TV to the wall. They cleaned up afterward and made sure all the remotes were working. They gave me a tutorial on how to use the TV and all the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent team from the Geek Squad, they knew what they were doing, were very neat and personable! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision: Have their crew do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend using their delivery and installation people. Your purchase will be speedily set up and experts will be on the spot to answer any questions or deal with any problems. I also found that it was most economical to load your old TV into your vehicle and take it to your local Best Buy to recycle for a nominal fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, skilled, nice guys. helped a lot.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two guys were very affable and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RESPECT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional Service. Knowledge, Skill, and Attidude makes the Geek Squad Exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and Instructional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech agents arrived on time and setup went smoothly. Instruction for tv remote and operation with cable box was clear and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about how great these two were. So nice, so professional and took a lot of time with us to make sure we understood how to use so many of the features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Experts not always better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big screen, difficult controls. I now have 5 remotes and can’t get the cable remote to turn it on or off. Difficult integration.three different geek squad people babe out and each told us a different story and did or didn’t do things correctkyb

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was installed quickly and worked fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, Everything was set up and installed and explained. All is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member unboxed and installed my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and gave us a lesson on how to access all our apps Great job!!! Geek Squad keep up the good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called ahead, were on time, professional, courteous and patient. Very knowledgeable and performed seamless installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad id the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very politr, fast and efficient. Took the time to show us how to use the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and simple…great job! Tech explained TV setup and functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeremiah is the best Geek Squad employee ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't rave enough about the service I received from Jeremiah on setup of my 3 TVs, Peloton Tread+, and wireless printer, plus installation of an eero mesh network this week! After a disastrous Saturday due to lack of service from Spectrum, Jeremiah outdid himself by rescheduling for the following Wednesday and completing all of my setup in an hour and 15 minutes. He did an excellent job explaining how everything worked and, 48 hours later, everything is still working flawlessly. I wish all service providers hired professionals like Jeremiah!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed assistance getting my tv and other video components all hooked up and running smoothly. A geek squad member came over and had it up and running quickly. I appreciate the service they offer.

    I would recommend this to a friend
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