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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 243 Showing 4,841-4,860 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad did the job right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly Geek guys set up my new LG tv quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended. Professionally installed and setup my tv with supported devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my 65 inch tv and connected it to wifi and the internet. Made all the necessary adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast, knowledgable and helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery on time, very minimal time taken with getting the job completed, explained the working of the new TV and took the old TV, Would definitely recommend this team to anyone,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad arrived on time, moved old TV to new location and set up new TV and got all functions working and explained all features. Super personnel and super job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse is a GEM!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse is knowledgable, patient & creative! He very patiently explained how to use the new remote several times to my son who has special needs. He encouraged him and made him confident that he could navigate it on his own. Thanks a million Jesse!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up the TV- sound bar- cable box- WiFi etc All in good working order. They ensured I knew how to use the smart TV and access cable as well as options such as Netflix

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home advisor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was very knowledgeable, friendly and importantly---competent. He also solved a problem I had with Best Buy for over a week and he solved it in one hour.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad synced 2 TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the squad did was to sync my new TV with my old one for $200. I thought the price was outrageous for 30 minutes of their time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to connect a home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men from the Geek Squad were very knowledgeable, courteous and professional. The 11.2 channel Marantz/Klipsch sound system was installed to my complete satisfaction. It sounds amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy set up and go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician is very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75” tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job on my new tv the first one that failed not so much but in the end came through for me the reason for 5 stars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well - but only with my help.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad should have been notified that it will take 2 individuals to install the 65" TV over the mantel in the great room. With my help, we managed. Not the best solution for retirees. The installation was simple- not mounting...but the need for 1 persons was critical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung Q 90 75 inch flatscreen TV. It was far too heavy and fragile to trust me and my husband to install it without cracking. The Best Buy guys who installed it in my house and got it running were amazing. I was apprehensive on the delivery and installation fee. It’s another expense I hated to buy. But it was worth it. I didn’t have to worry about getting the TV home without cracking, nor did I have to worry if I had enough strength with my husband to put it up on its stand. I would definitely do it again if I made this large of a purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler was EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler connected all my "stuff" to the TV and even put together a mounting devise needed. He was so helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, very efficient. Had purchased TV for my grandmother and had it delivered and installed. No complaints! Very friendly and patient!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice guys. They were very professional. My TV is wobbly on the swivel stand, so I am going to request they come by and check it for me again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The guys were extra careful and made sure I was pleased with their job before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quite efficient setting up my new T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis and "Stitch", the Geek Guys, were prompt and quite knowledgeable, patient and helpful during the set up of my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK ON!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY GOOD JOB!! WELL DONE!! VERY POLITE, WELL KNOWLEDGED IN THEIR TECK!!

    I would recommend this to a friend
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