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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 18,776 reviews
  • Rated 5 out of 5 stars

    Connect and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, quick and efficient installation. Professional and helpful explained and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up by Geek Sqaud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent kept me up to speed on his arrival time, showed up exactly when promised and set up my TV quickly, efficiently and cleanly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time with appointment and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team hooked up my TV removed the old one and I was good to go… also synced all my Sonos to new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys are really great and extremely knowledgeable and courteous. They were able to answer all my questions and did a great job of setting up the entertainment system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed it all quickly and completely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent really new what he was doing and listened to me carefully to complete the setup according to my need - TV, soundbar and DVD player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacked and set up my tv without any trouble. Hooked up all my connections and set up remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home installation - wall mount TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, courteous, on time and great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second time is a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guy hooked up the wrong blue ray player the first time so this was his second time back but he did a great job and was also very informing about the system. We appreciated him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dusty and Matt were very knowledgeable and quickly installed my Sony Bravia TV. They answered all questions about the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a fine job of installing my tv and components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V. and Sound Bar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job connecting my new tv to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    32" TV and Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad technician arrived an politely and thoroughly explained what they needed to do and had the TV and soundbar mounted very quickly. Cleaned up after completion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless troubleshooting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donald (from the Lynnwood location, I believe) was my Geek Squad rep. He called in advance to let me know his exact timetable -- then he was even a little early. He listened thoroughly to my problems and then told me exactly how he expected he could solve the problem. He estimated how long it would take and then completely delivered on his solution and the time it took. He was conscientious, fastidious about cleanliness and care in the time of covid, personable, and most importantly knowledgeable and professional. An absolute BRAVO!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job. The entire Best Buy experience was wonderful and will definitely go again for anything we need that they sell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Guy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service geek was wonderful! He set up everything and didn’t make me feel stupid or old because I don’t understand it. He was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed by tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent see up my tv quickly and explained how to use the remote. He was professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, skilled, nice guys. helped a lot.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two guys were very affable and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from BestBuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding in every way. The team was professional, knowledgeable, careful, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient and polite!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered ontime. Installation was done quickly. Helpful suggestions for operating the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech installed TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable, courteous. Hooked up my TV and demonstrated how to use

    I would recommend this to a friend