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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    product quickly installed and set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly young man and woman who quickly installed my television. From first notification to completion approximately 45 minutes.Will use Geek Squad again,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service from the two Geek Squad members who set up our new TV and hooked up Roku to our patio TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TECK did a great job, u need more workers like them, they were professional and helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job but there were some issues I had to fix myself after he left. I couldn’t use my remote to turn on & off and adjust volume. I fixed the issue by simply moving the tv back a little but had to get help since it was heavy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, Professional, Courteous, A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you're spending a grand or two (or three) for a television, add a C-note and have it done right. The crew arrived exactly on time. They were courteous, professional, respectful of our home. They took the time to explain the features and benefits. And left the installation site spotless. Great ambassadors of the brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man team delivered and set up Roku TV in less than 30 minutes. There was no wasted motion, no fumbling around, just quiet coordination by two men who knew what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install and quick!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem!! Very good and professional, No complaints at ALL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my new tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected it to all my devices. Everything works as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did good job of installing the TV. they tried to set up the headset we purchased but it was the wrong one. I exchanged it and call the Geek squad that did the TV but they never came back to install the headset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to hook up the new television were very professional, prompt, knowledgeable and were patient in reviewing everything with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and his colleague showed up on time and showed us how to use our new TV. We had a great experience and to our pleasant surprise the TV has adjustable legs. They showed up on a snowy day and did an awesome job. I would definitely recommend purchasing the Total Tech Membership it's definitely worth it. Both Chris and his colleague get a 5 star rating for their tremendous service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad that installed our tv we're very professional, knowledgeable, very patient. They answered all our questions and gave us instructions before they left. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected everything for us and were super professional. Showed us how to use all before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vizio Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy agent set up, connected our Vizio TV and was very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I arranged for Geek Squad to setup my 55” TV. The gentleman from Geek Squad made sure my TV was completely set up from the picture, settings, wi-fi connection, and placed on my TV stand. He even showed my son how to use the TV features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great, fast, and fun to deal with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in, unboxed my TV, unhooked my old TV, reattached all wiring and assembled the TV and stand. Set it all up and voila, it was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the tv and make sure the tv is properly working and clean up any mess they made before leaving my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    why

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and both sets and connected to various outlets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed a Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for a small TV. OLED is the best quality picture - well worth the price. Highly recommend this 55’ TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV setup - Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy in home Tv service was great, guys arrived on time, were very professional and completed the job in less than 20 minutes.

    I would recommend this to a friend