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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 18,760 reviews
  • Rated 5 out of 5 stars

    Well worth the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to risk handling this TV because it is large and I am prone to mishaps with anything glass. The tech skillfully installed it and connected all the other components

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, courteous and knows his job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure dealing with Nolan. He had the old set removed and installed the new one quickly. He explained everything to me and answered alll my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was extremely polite--knowledgeable--called before arrival--had my new TV up and working in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to get a better and cleaner picture. This is a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great, like a military operation, in and out everything working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV Setup[

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team has always been great! That's why I continue to call upon them when I need any assistance with technology and/or setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG T V

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a 19 year old TV. We love our choice. Works great with a great picture and sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my T.V. quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my T.V. quickly and efficiently. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service assistant was efficient and very helpful in setting up the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV and programmed it for ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV and sound bar. Meet my all my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Have for Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent beyond words. On time. Courteous and Friendly. Extremely knowledgeable, Customer Satisfaction was their Primary Concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the geek squad to install, the TV was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent set up the TV in my son's room and show us how it works & answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed the TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and everything connected in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my new tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected it to all my devices. Everything works as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install on stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was fine, clean and quick. They even offered to remove the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    USE the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two gentlemen were fantastic!! They were very friendly, polite, and professional, but even better than that they really knew what they were doing. They installed my new Samsung TV, hooked it up to the internet, and my new wireless headphones, and my Sony DVD player. There was a glitch in the software, but they trouble shooted it and got it fixed almost immediately. Unless you are a tech EXPERT, I would strongly advise you to hire the Geek Squad. They are WELL WORTH the money. I never would have been able to do what they did. And they did it all in one hour and 10 minutes! They hauled my old giant TV away as well. VERY good experience! Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was terrific! Very thorough and p!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad got right to unpacking my tv. Installed all my accessories and made certain they were operating properly and that we knew how to operate them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Job well done!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came out to deliver my TV did a great job and even came back the next day to take care of unexpected issue. However, Geek Squad did not come out. It was a third party vendor. Not a big deal considering that the job was well done, but a bit misrepresented by the store.

    I would recommend this to a friend
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