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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a great job setting everything up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and was efficient setting up everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always does a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always does a fantastic job and I’ve used them for multiple jobs in my house. And OER usual, they did a great job once again this time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Professional TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional, friendly, and knowledgeable. Made sure we understood how to use our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY WELL, VERY TIMELY, AND CDC COMPLAINENT, FRIEN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WAS VERY PLEASED WITH THE TIMELY INSTALLATION, CLEANLENESS, INSTRUCTIVE, WORKED IN HARMONY AND CLEANED UP AFTER THEMSELVES. VERY PLEASANT AND ORGANIZED

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    on time and well done. What every person is looking for, thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Agents

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived promptly, a d even gave me an esti. Ate of when they were on their way. Very knowledgeable on the product they set up and even the devices I already owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv/Apple equipment installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up the tvs and Apple equipment quickly and answered every question we had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation. No issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and were very professional and knowledgeable. They completed the installation quickly and helped me understand how to operate my new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and personable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team members that came were very friendly, patient and knowledgeable. They helped us feel at ease with our new TV and made sure that all our needs/questions were met/answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did my installation in no time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is terrific and so is the salespeople

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents let me know when they were near my home and they called to give me a choice of having the TV delivered sooner! They entered with their mask on and removed my old TV and set up my new one. They also explained how the remote control worked with the Xfinity and where to go and find things. They were fast, efficient, knowledgeable and friendly! Fantastic customer service! this is why I buy everything I need from Best Buy. I brought a new Dell Inspiron Laptop also,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with geek squad service and repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and provided wonderful service quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my tv and did a great job. I would recommend these guys to do the job for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Best Buy delivery and Geek Squad set up makes getting the tv up and running, with devices connected, as easy as opening the door and staying out of the way. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install and quick!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem!! Very good and professional, No complaints at ALL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv's quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and all of the required components quickly & correctly. They reconnect and integrated my computer with the related systems. Great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Efficient Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew arrived on time, were quick and efficient and everything done properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went great. The two guys that were here were very accommodating they wasted no time and answered questions to give me a sense of navigating through my new smart tv. So it was a great learning experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was expeditiously and professionally set up and expertly demonstrated with a customer oriented demeanor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very punctual and personable. I was.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived Saturday and installed the tv using my existing mounting bracket. When I visited the store a few days earlier it was recommended I purchase a new mounting bracket in case the existing one wouldn’t work. I was assured the new bracket would be delivered prior to the Saturday installation. The bracket didn’t arrive until the following Monday. I have the new bracket, unopened and need to have it returned for a refund. Any suggestions?

    I would recommend this to a friend
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