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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Agent help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV and programmed it for ease of use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up very helpful during my recovery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV where my wife wanted it and made sure she understood the remote usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable, helpful, efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He and his helper kept me informed as they travelled, unloaded and set up the tv expertly and instruct us and demonstrated the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service in TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were excellent in setting up my TV Professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We needed a new TV installed and operational.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time, and was very efficient and friendly in getting out TV installed and patient in showing us how to use it. Thanks much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gert an A+!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents placed the tv where I wanted it, completely set it up, explained the remote to me, and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my T.V. quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up my T.V. quickly and efficiently. Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer and installed my new T. V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the work done by the Geek Squad, especially how they went out of their way to make sure all of my requests were completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV and sound bar. Meet my all my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William and his crew were nice and did a great job. Had my new tv up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70 INCH TELEVISION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD CAME UP AND HOOKED IT UP THROUGH MY KLIPSH SPEAKERS AND IS EXCELLENT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a relief.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs came out unboxed and set everything up the way it should be. They took the time to make sure cables were hid and explained to us how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job on complex situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job setting it up and activating icons for our long standing but largely unused Netflix and Hulu accounts. He also set it up so we could access legacy VCR and an Xbox that was used to play DVDs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a good job attempting to maximize the picture quality after install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55”TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed a new 55” smart TV. Great job guys!! Not one problem great tv wish I would have gotten this sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Answered all my crazy questions since I have never had a tv mounted on the wall before. Made things for me so much easier and I love how it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek was really polite and knowledgeable. He also told me that my cable box was out of date and I would get a better picture after I got new box. HE WAS RIGHT !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malik and .brandon? Did a wonderful job. Very happy with the professionalism and making sure everything was done right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely delivery. The man was very helpful. He set up the TV and the settings for a perfect picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who set up my system were extremely professional and worked to make sure everything worked perfectly. They then showed me how to use the system. Perfect!!!!

    I would recommend this to a friend