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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 18,760 reviews
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys really know their stuff, they did a great job of setting everything up, spent lots of extra time to make sure everything was just right, and made some awesome suggestions to make things even better!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good service with a smile even lol two guys that help me out we're very informative and knowledgeable just overall helpful and answered all my questions and then some I would always recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK service notified me when they were in route. Arrived on time. Went right to work. Very efficient. Had it set up very quickly. Offered to haul off the old TV. Courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did an awesome job! Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the picture and the installation was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and set up experience. Thoroughly covered how to operate my new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew (hands down)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the real deal, they knows there stuff installed my tv in no time and show me everything I need to know , they even give my there number to call if I have any question or problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad team setup my TV and all the existing components better than before my initial installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver and install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and set up my new TV in guest room. I usually do this myself but I'm unable to do this right now. They came on time and set us was done in less than 30 minutes. Only downside was that delivery window was long... They did come in at a good time for me though and did give me a courtesy phone call to advise they would be at my house in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new TV and hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable associate. Friendly. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Casey was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was knowledgeable, quick and helpful. but I still have problems with the TV! sound goes off, and I have to turn the TV off, to get sound back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, Quick and easy--and most helpful. Polite men and cleaned up afterwards, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt friendly professional installation and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was knowledgeable and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough about how great these two were. So nice, so professional and took a lot of time with us to make sure we understood how to use so many of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed it hooked it up to all my devices. Recommend higho

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and friendly service! We really enjoyed meeting the technicians!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Work By Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did excellent job of installing new TV, connecting all cables and ensuring it worked. Very neat in the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did our TV delivery and setup. The first set they came with was cracked, they wasted no time at all going back to the store and getting a new one. Total install was less than 1hr. Nice job guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup and instructions given.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sent an amazing person out for our delivery and setup. He was polite and gave us instructions we understood. He didn’t seem to just hurry through but gave us time to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was notified by phone when the technician was on his way and a estimated time he would be at our house. He was right on!!! Very professional and polite. Did a great job and did a clean up after he was finished

    I would recommend this to a friend
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