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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 256 Showing 5,101-5,120 of 18,772 reviews
  • Rated 5 out of 5 stars

    Geek Squad great at setting up!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnathon was amazing. He set the TV up and paired the old remotes as well as set up the one that came with the 4K box from Comcast. He was patient and showed us how to move between what we wanted on this very complex TV. He is worth asking for to do y0our service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a call they were on their way (even earlier than expected) and within 30 minutes setup was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up! took the old, left the new! Great service and advice, asked questions of i needed help. Good experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose did an excellent job connecting up our TV. Appreciated the updates as to the time he would arrive as well as his advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the setup of my new tv. They were very helpful and reprogramed my MIDCO remote for the TV I moved from to my bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby & I are no techno geeks so we appreciated the service of the Geek Squad for the delivery and setup of our new tv and sound bar. The guys were informative and patient with all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very polite and did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv & sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on time installation of new Samsung TV & sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my new 75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time. They did an excellent job, and quickly had my new TV installed and running. We appreciate the good job they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver and install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered and set up my new TV in guest room. I usually do this myself but I'm unable to do this right now. They came on time and set us was done in less than 30 minutes. Only downside was that delivery window was long... They did come in at a good time for me though and did give me a courtesy phone call to advise they would be at my house in 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Fantastic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a excellent job setting up my new TV and hooking up my dvd recorder to my old TV that was relocated in my basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Swuad set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents unboxed the tv and set it up very quickly and removed the old tv with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pelon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was excellent it set it up the TV with all the particulars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad installed TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad brought the TV to my home and set it up and took the older tv away. They did not plug the tv back into my surge protector. Had to reprogram the remote. Everything is working fine now, I'm glad I didn't have to try to install it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service-installation was absoutely outstanding.They provided me with all of the nessesary instructions for operating the TV and gave me tips to keep it working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, quick and efficient installation. Professional and helpful explained and answered any questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived on time and were professional and set up everything in no time, took away the boxes and I was good to go. Not being tech savvy and no desire to be, loved eth service.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They installed my television sets.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek squad for several jobs with my TV sets. They have always gone beyond the beyond in service and made sure all equipment was connected and was working. We bought a vacation home in a different area from a Best Buy that I am not used to working with. This Geek squad was adequate. They did not help me with making sure my speakers were connected with my television sets, even though I bought the speakers from Best Buy also. The price for their service was a little exorbitant considering they delivered & just set up the television sets. I was disappointed with the lack of service for the price with this particular Geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech advantage gives you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech delivery and install was an exceptional benefit of being a Total Tech customer, professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad set up the TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV and get everything working and showed me how to use it!! Thanks

    I would recommend this to a friend
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