Customer Ratings & Reviews

This Geek Squad team is terrific. They were very professional in delivering our new TV, and were very thorough in completing the installation process to our satisfaction. They were very patient in answering every one of our questions. I trust them to always do a good job! Thank you.

the agent came and set up my TV. He also showed me things on my new television

Excellent professional workmanship! All work done in a timely manner.

The techs were very knowledgable and as helpful answering our question which were many.

Phil did a great job. On time and perfectly setup.

Donald (from the Lynnwood location, I believe) was my Geek Squad rep. He called in advance to let me know his exact timetable -- then he was even a little early. He listened thoroughly to my problems and then told me exactly how he expected he could solve the problem. He estimated how long it would take and then completely delivered on his solution and the time it took. He was conscientious, fastidious about cleanliness and care in the time of covid, personable, and most importantly knowledgeable and professional. An absolute BRAVO!

Thomas set up my smart tv and sound bar. He also synced headphones to dvd player. He was very knowledgeable, patient and explained everything more than once. This was our first smart tv, so a lot of questions needed answers. We were grateful to have him as our agent. Thank you Thomas

Excellent! Polite, courteous, efficient, knowledgeable, and helpful.

Great service, and great work, very well done! I'm glad I used the service, as there were cords and connections I would need help to do. Got done, quick by Geek Squad.

Installation was just OK. Having trouble with Power button on cable remote to turn on TV & DVR. Little to no explanation. Expected more for the service price & Geek Squad.

Geek squad did an awesome of our 75” television. Very helpful instructing us on the new tv and helping with app downloads. I’ve always been impressed with Best Buy’s geek squad.

The technician that setup my new tv was OUTSTANDING,knowledgeable about the product,and setup everything that I needed,He is truly a terrific asset to your company....Well done !!

Installation was quick and expertly done. Cleaned up and made sure everything was working correctly.

AGENTS WERE PUNCTUAL, COURTEOUS, PROFESSIONAL, ABSOLUTELY THE BEST SMART TV SET UP I'VE EVER HAD.

GS Agent brought in my new 65" Samsung OLED TV, unpacked it, installed it in the entertainment center and connected all my devices and to the network. Gave me a quick tour of the remote control functions and demoed the TV settings and confirmed the audio and display were to my preference before taking away all of the packing materials and the old 65" TV. GS Agent was friendly, efficient and knowledgeable! Awesome service!

The men were on time. Very professional and very helpful in explaning everything.

The agents connected everything for us and were super professional. Showed us how to use all before they left

They came in took care of everything and showed me how everything worked.

Always have had good experience with the Squad even tho my problem was resolved prior - they gave some helpful tips for next time. Thank you.

Arrival was right on time by a very knowledgeable and courteous person. Took time to fully explain the problem and correct it to our satisfaction. I would recommend them to anyone.