Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
JuJu ig GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JuJu was so great installing our TV and sound bar. He was professional, efficient, and kind. Highly recommend.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They set everything up and connected everything. Did it fast and saved us the hassle. Great service and would highly recommend.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
GEEK SQUAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had the most fantastic team come out to move our TV and component setup so that we could get a new rug installed. Tony ( and we requested him because he has done great work for us in the past) and his partner did a terrific job of that as well as programing our Harmony remote to accomodate our new Dish Network setup. They are coming back to move the TV back when the rug is installed AND bringing a new Sony Blu Ray that will eliminate our need for a separate component for our Roku. Tony is professional, fast, and always neat. Appreciate his service and will always request him when we book a service with the Geek Squad.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
A1 service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service can't go wrong with geek squad. they get the job done.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great service fromGeek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my new TV in a very professional way. They walked me through the set up and answered all our questions
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Bracket with great support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought another bracket before this one, however it did not work with my project. This bracket worked immediately and came reccomended by geek squad technicians.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad install of TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was great. He was very knowledgeable and quickly set up the TV and sound bar. He explained and showed me how to use both. Very friendly.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have never been disappointed with Geek Squad service. Always professional and accommodating!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent hooked up my TV and showed me how to use the different things that it can do.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my TV quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my TV. Extremely helpful. Agent was very knowledgeable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Will order again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, informative and fast. In and out in 20-25 mins, set-up everything! Great service & value.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent did a great job setting up the tv and sound bar
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were extremely pleased with the install of our tv and the professionalism of the tech. He took the time to explain the new remote and answered all of our questions.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
John
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and friendly unpacked television neatly and took all packages' away.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad (Installation)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service. Very professional and knowledgeable with installation.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
DMGirl Professional Team!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional, showed up on time and very informative.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Thank you, Mark -- our Geek Squad guy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Until now, I had only made use of the Best Buy Geek Squad at the in-store counter, Their knowledgeable and friendly service and advice each of those times helped me decide to subscribe to their service offer when I made my recent TV purchase. If Mark, their installer, is any indication of the kind of service we are to expect, then I consider my choice very well made, indeed.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
total TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The placement and the installation of the 65" TV was done without a flaw and the old unit removed as agreed on in the contract! Due to a scheduling problem from the store, the sound did not come on the date promised but while the leader man worked on that problem and got a guaranteed delivery date and time on that, the helper did and outstanding job setting up a second system we had upstairs!! Our Geek Squad service would have done that at a later date on another call but this added service more than covered the second day delivery of the sound system !!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The guys were great. On time and quickly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my new Samsung 65 inch Smart tv. They setup the remote ad showed me how to use it They answered all of my questions.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Agent was fast, proficient, informative and very professional. The Geek Squad is definitely a purchase to make as well as Total Tech Support.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
