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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 267 Showing 5,321-5,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    JuJu ig GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JuJu was so great installing our TV and sound bar. He was professional, efficient, and kind. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set everything up and connected everything. Did it fast and saved us the hassle. Great service and would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the most fantastic team come out to move our TV and component setup so that we could get a new rug installed. Tony ( and we requested him because he has done great work for us in the past) and his partner did a terrific job of that as well as programing our Harmony remote to accomodate our new Dish Network setup. They are coming back to move the TV back when the rug is installed AND bringing a new Sony Blu Ray that will eliminate our need for a separate component for our Roku. Tony is professional, fast, and always neat. Appreciate his service and will always request him when we book a service with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1 service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service can't go wrong with geek squad. they get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service fromGeek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new TV in a very professional way. They walked me through the set up and answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bracket with great support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought another bracket before this one, however it did not work with my project. This bracket worked immediately and came reccomended by geek squad technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He was very knowledgeable and quickly set up the TV and sound bar. He explained and showed me how to use both. Very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never been disappointed with Geek Squad service. Always professional and accommodating!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my TV and showed me how to use the different things that it can do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV. Extremely helpful. Agent was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will order again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, informative and fast. In and out in 20-25 mins, set-up everything! Great service & value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did a great job setting up the tv and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely pleased with the install of our tv and the professionalism of the tech. He took the time to explain the new remote and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly unpacked television neatly and took all packages' away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad (Installation)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Very professional and knowledgeable with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DMGirl Professional Team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, showed up on time and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Mark -- our Geek Squad guy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until now, I had only made use of the Best Buy Geek Squad at the in-store counter, Their knowledgeable and friendly service and advice each of those times helped me decide to subscribe to their service offer when I made my recent TV purchase. If Mark, their installer, is any indication of the kind of service we are to expect, then I consider my choice very well made, indeed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    total TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The placement and the installation of the 65" TV was done without a flaw and the old unit removed as agreed on in the contract! Due to a scheduling problem from the store, the sound did not come on the date promised but while the leader man worked on that problem and got a guaranteed delivery date and time on that, the helper did and outstanding job setting up a second system we had upstairs!! Our Geek Squad service would have done that at a later date on another call but this added service more than covered the second day delivery of the sound system !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The guys were great. On time and quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my new Samsung 65 inch Smart tv. They setup the remote ad showed me how to use it They answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was fast, proficient, informative and very professional. The Geek Squad is definitely a purchase to make as well as Total Tech Support.

    I would recommend this to a friend