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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad Top Notch Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in and did an excellent job in setting up and answering all my questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two guys that came and set up my TV were awesome! They did an excellent job and were very professional. My system sounds so clear and my TV is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy who came to set things up and fix some issues for us did a great job! He made sure everything was working, taught us how to use the equipment and made some great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliver and setup my new 50 Samsung. Very kind, right on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team moved my older TV to different room and did an excellent job if installing the new TV and providing education on how to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dusty and Matt were very knowledgeable and quickly installed my Sony Bravia TV. They answered all questions about the equipment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just delivery not system integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Physical set up was good. Neat job, connected all wires, did the set up to internet. My system was set up as a home theater by best buy , magnolia service years ago. My expectation was that this new tv would be fully intergrated into my system. That was not done. I was told there is a way the tv smart function can feed to my receiver, but they didnt know how to do it. I upgraded from standard delivery to tv connect to have these things done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service delivery was completed as ordered. The delivery was completed with great attention to the questions that I had. I was very impressed with the patience shown in explaining to me the operations of the TV sets. I appreciate the high quality of services rendered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was able to mount my tv efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very courteous, knowledgeable, and set up my tv very professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, Helpful & Considerate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very friendly and helpful. They happily complied with our request for masking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help in getting things up and running.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents came to put the new stand together and set up my new TV. They were friendly and knew what they were doing. In and out in less than 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up very helpful during my recovery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the TV where my wife wanted it and made sure she understood the remote usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 32" Samsung Smart TV was installed and connected as planned. Geek Squad agent Nathan and his associate partner arrived on time for the appointment and were courteous and professional. They connected my tv to my home wi-fi network and setup the Directv app. for me. I was very pleased of how everything turned out at the end. They did an excellent job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed were very knowledgeable and helped us with connecting all our devices and demonstrated how it all worked together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillation team was excellent, smoothly setting up television and remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected everything for us and were super professional. Showed us how to use all before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my tv and program it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent very helpful with questions set tv at no time arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came on time, unboxed, affixed the stand, antenna, and set up my new television. This may seem like a no brainer but these sets are very heavy and if you drop/crack the screen it would be a disaster. I felt the price was well worth the peace of mind. Also the technician explained everything about the equipment and let me know about getting a better surge protector with a line conditioner - I would have plugged it straight into the wall at the risk of damaging an expensive television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always call my Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite, efficient, respectful and did a great job!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Answered any questions I had. installed quickly. if the need arises will use them again.

    I would recommend this to a friend
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