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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 270 Showing 5,381-5,400 of 18,772 reviews
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who came to hook up the new television were very professional, prompt, knowledgeable and were patient in reviewing everything with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service I had was in the store. It was quick and efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek te and sound system was set up 2 weeks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television and sound system was not put together for one week. The television and sound system was delivered one week after the techs showed up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my new tv running through my new receiver, I was having trouble found out we had a bad cable . he got everything running great. worth the money ,saved a lot of stress..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad can’t be beat! My husband and I bought a new tv from Best Buy. We had a problem getting the remotes to work properly. They fixed the remotes to work off one remote instead of two in minutes! We couldn’t be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my tv and program it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent very helpful with questions set tv at no time arrived on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 65 Inch TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents delivered, setup all attached devices, tested the TV and verified that everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick did a perfect job in installing our 4K Samsung smart TV , connected it wirelessly to Netflix & Amazon Prime and made sure we understood how to use the various features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeks do great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job! Guys courteous and very nice. They made sure everything was in good working order and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with installation. They showed us all of the features our tv had and helped set up the tv to the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Greek Squad tech. Jacob was excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all the electronics to the TV and he made sure everything was working properly.. Jacob the Geek Squad Agent was polite and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installer very qualified.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was very professional and courteous. He answer all our questions and the TV works well without any problems. We couldn't have installed it on our own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cbeck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came was very nice and knowledgeable and set my television up with ease !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my and connected the service to Comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great and easy to have the geek squad install our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so professional and so experienced, beautiful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about the Geek Squad. They set my new TV up and took the old TV. They were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rocky and Ed did a terrifice job in mounting lur heavy 60 inch TV. They were friendly neat and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech did it neatly & professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new t.v. & removed old one. Was on time & very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the large screen TV installation and the Audio setup together. I have a new 55" 4K HD Sony TV and the 4K DVR and 4K audio system to replace my older TV, DVR and Audio system. Already having my Best Buy Total Tech Support coverage I only paid $49.99 for the installation and replacement of my old TV and DVR and $49.99 for the new 4K Audio setup. That made it very easy for me as it would have been very difficult for me to do this myself. They sent out two people to get it done. I'm very happy with the service rendered and this purchase.

    I would recommend this to a friend
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